Akeba Goulbourne

With over 5+ years of extensive experience in customer service, debt collections, soft sales, and remote chat support, I have honed a robust skill set and a deep understanding of client interactions. My tenure as a debt collections agent has equipped me with exceptional negotiation and persuasion abilities, allowing me to effectively manage challenging situations while maintaining professionalism and compliance with regulations. Transitioning to soft sales, I have demonstrated proficiency in building rapport, identifying client needs, and delivering tailored solutions to drive revenue growth. Additionally, my experience as a remote chat agent has refined my communication skills, enabling me to provide prompt and efficient support while adapting to diverse customer preferences. Throughout my career, I have consistently prioritized customer satisfaction and contributed to enhancing organizational efficiency and profitability through my dedication and expertise in customer-centric roles.