Akashkumar Patel

AKASHKUMAR PATEL CUSTOMER SERVICE PROFESSIONAL CONTACT - /-- EDUCATION OBJECTIVE Adaptable professional with more than 4 years of experience and proven knowledge of conflict resolution, customer escalations, and customer satisfaction. Aiming to leverage my skills to successfully fill the requirement at your company. 2011 - 2014 Guru Nanak Institute Bachelor of Computer Science 2008 - 2011 Nagpur Polytechnic, Nagpur Diploma in Computer Technology EXPERIENCE 2008 Shreyas Convent High School AMAZON DEVELOPMENT CENTRE, Pune, MH, India 2017 - Present SKILLSET Customer Service Associate (Amazon US) Resolve customer issues via email, chat and phone. Take escalations via email. Assist with placement of orders, refunds, or replacements Place or cancel orders. Answer questions about warranties or terms of sale Suggest solutions when a product malfunctions. Handle product recalls. Inform customer of deals and promotions Compile reports on overall customer satisfaction. Handle changes in policies or renewals Work with customer service manager to ensure proper customer service is being delivered. Assist new employees with internal policies and process to resolves customer issues. TRIGENSOFT SOLUTIONS PVT. LTD., Pune, MH, India 2016 - 2017 Customer Support Executive (US Voice process) Handled calls and listens to client concerns regarding their issues. Generated sales lead through telemarketing. Upsell company products and services to customers and meet target sale conversions. Provided training to new empolyees and mentored them. Verbal and written communication skills Active listener and problem solving Conflict resolution Increase Customer Retention Proactive and Team player Adaptability and Flexibility TECHNICAL SKILLS Computer knowledge Windows and Linux Microsoft Office Web Technologies and the Internet Excellent Typing