Akash Sangle

Akash Sangle Phone:-|LinkedIn:https://www.linkedin.com/in/akash-sangle-|Email:- Objective I'm a customer service enthusiast with 3 years of experience under my belt, eager to join the organization. My sales and customer relationship management background has equipped me with top-notch communication, problem-solving, and interpersonal skills. I have a knack for exceeding expectations, as evidenced by my track record in fast-paced, service-oriented environments. I'm genuinely excited to contribute to organization's success by providing exceptional customer support and building lasting relationships with their customers. Experience Financial Consultant - ICICI Prudential Life Insurance Company May 2022 – Jan 2024 Generated over Rs 10 lakh in revenues by analysing market trends, pitching plans, and converting customers. Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each client's individual needs. Assisted clients with preparing financial plans, conducting investment research, and completing trades and transactions to assess and meet financial goals. Inside Sales Specialist - Smit.fit Sep 2021 - Feb 2022 Developed growth strategies based on data analysis, achieving targets, and boosting incentives. Exceeded quantitative metrics by 20% in customer satisfaction, retention, and inquiry volume. Maintained and updated 200+ customer accounts daily in CRM. Developed and deepened customer relationships to drive revenue growth. Inside Sales Executive - Wellness Scoop Jan 2019 - Mar 2020 Sold supplements through B2B and B2C channels. Generated 10 Lakhs+ revenue and awarded Best Salesperson for two quarters. Handled 80 customer inquiries daily with a 96% satisfaction rate. Prepared pricing strategies for current customers to enhance sales and increase profitability. Set and exceed inside sales goals by establishing ambitious targets and motivating sales representatives. Education B.E - Sinhgad Institute of Technology, PuneJul 2015 - Jul 2019 - Mechanical Engineering - Grade: 7.99 (CGPA) Skills Technical Skills: Knowledge of Communication Tools: Experience using email, phone, live chat, and other communication channels to interact with customers. Comfort with Documentation: Ability to access, understand, and utilize Rocket monk’s knowledge base and other technical documentation. Interpersonal Skills: Customer Service: Proficient in delivering exceptional customer service, handling inquiries, and providing resolutions to ensure customer satisfaction. Excellent Communication Skills: Ability to communicate with customers clearly and concisely both verbally and in writing, adapting your communication style to different audiences. Active Listening Skills: Ability to understand customer concerns and needs carefully and attentively. Problem-Solving Skills: Ability to identify, analyse, and resolve customer issues efficiently and effectively. Empathy and Patience: Ability to understand and relate to customer frustrations, showing genuine concern and remaining calm under pressure. Teamwork and Collaboration: Ability to work effectively with colleagues and other departments to provide seamless customer support. Additional Skills: Analytical Skills: Ability to analyse customer data and feedback to identify trends and areas for improvement. Attention to Detail: Ability to identify and address even minor customer concerns with accuracy and care. Learning Agility: Ability to quickly learn new information and procedures to adapt to changing technical environments and customer needs. Certification Data Analysis using MS Excel Data Visualization using Power BI Projects Data Collection and Systematic Arrangement Feb 2019 - Mar 2020 Wellness Scoop Objective: The objective of my project is to collect data on a regular basis, analyse it, maintain it in MS Excel and Google Sheets and then convert it into growth for my business. Results: The results of my project were that I was able to collect data on a regular basis, analyse it, and then convert it into growth for my business. This allowed me to grow my business and achieve targets. Personal Details: Date of Birth – 11/06/1997 Gender – Male Languages – English, Hindi & Marathi