Akash Dutta

 akash dutta MALE-28 Phone: + 91 - • Email: akash.dutta90 @ g m a i l. c o m Skype: akash.dutta0090 <203, K Wing, Gaurav Residency, Phase-1, Mira Road, Mumbai, Maharashtra-401107> OBJECTIVE Seeking a specialist position in IT-Solutions, Consulting & Operations domain, within an organization of repute. EDUCATION Degree Year Institute Score Remarks B. Tech (ECE) 2012 ITME, Kolkata 6.75/10 Held 9th position in College 12th (WBCHSE) 2008 Arambagh High School 78.80% Held 7th position in School 10th (WBBSE) 2006 Arambagh High School 90.75% Held 4th position in School ACADEMIC ACHIEVEMENTS AND AWARDS Secured 59th position in the state in Class 10th (WBBSE) exam Awarded West Bengal Scholarship for class 10th result Won Silver medal in English Talent Search Exam Placed among Top 10 students throughout the undergraduate level Secured the sub divisional Highest Marks in English in Class 10th Exam EXPERIENCE Working in BrowserStack Software as a Solutions Engineer Experience - 6 Months (September 18th, 2018 – Present) Responsibilities:- Architect and owner for the prospect’s end-to-end technical evaluation of BrowserStack. Delivering on the revenue plan with the account team. Developing strong relationships with engineering, support and QA teams at all levels within the customer organization to become their trusted advisor. Leading pre-sales engineering activities including technical discovery, RFP responses, technical value proposition, running POCs, architectural guidance, sales support and ongoing client relationships. Design and lead comprehensive discovery sessions in the sales cycle - mapping out the prospect’s unique workflows, technical architecture, and organizational goals - leading to a clear understanding of the BrowserStack’s value proposition in the customer’s evaluation. Design and conduct comprehensive solution demonstrations. Develop a deep understanding of the BrowserStack technology portfolio and the competitive landscape for automated application and browser testing solutions Work with cross-functional teams in ensuring ongoing customer success. Capturing technical product feedback from customers and relay it to product with relevant market insights. Logging bugs and working with the Engineering team to fix those. Working with the following Technologies: - Programming (Java, C#, Python, Ruby, JavaScript); Dev. Tools and IDEs (IntelliJ IDEA, Maven, Git); Automation frameworks (JUnit/NUnit, TestNG, Selenium, Appium, Cucumber); Continuous Integration (CI) tools (Jenkins, Bamboo); Networking and security protocols (TCP/IP, HTTP, SSL, VPNs, IPSEC, firewalls) Worked in Syntegrity Networks as a Support & QA Consultant Experience- 2 Years 5 Months (April 25th, 2016- September 14th, 2018) Responsibilities held: - Worked on Monitoring, onsite L2 Production/Application Support & Functional API testing of a multi-tier Java based Identity and Access Management Application designed by Syntegrity Networks for clients like Reliance Jio & Standard Insurance. Provisioning, Deploying, Supporting, troubleshooting and Functional Testing of Syntegrity QA Environment in Amazon Web Services Cloud. Ensuring that the Syntegrity Networks designed IAM application production environments are up and running seamlessly, predefined benchmarks are followed, and performance is up to the mark. Analyzing the log anomalies, calculating API transit and response time, studying Network and Load balancer results, running performance tests to identify the frequency of occurrences of any issue and instructing about the steps that needs to be taken to mitigate the same. Analyzing corresponding access logs, audit logs, application & debug logs, monitoring of Apache Tomcat, Nginx, UnboundId Developing Manual and Automated End to End test cases using Scalatest Selenium DSL Writing Apache Jmeter test scripts and performing API functionality testing using Apache Jmeter and Postman Modifying Chef cookbooks, recipes and performing deployment using Chef to physical servers & AWS cloud servers Writing Bash Shell Scripts for automating deployments Using version control tools like Git, Bitbucket Using Grafana, Kibana for monitoring Worked on Configuring Nginx, Apache Tomcat servers Worked on Access Management tools like OpenAM and Syntegrity's own IAM product Orchis, Cloudentity Using Vagrant, Docker, Oracle Virtualbox Using Json for data handling Working on ticket & bug logging Tools like Jira, Zendesk Joined Adobe Systems in Dimension India payroll Experience-1 Year 5 Months as a Technical Consultant on November 20th, 2014 (November 20th, 2014- April 7th, 2016) Responsibilities held: - Responsible for Consulting, Support and troubleshooting issues of Adobe Connect Identifying issues of Adobe Connect hosted server clusters, analyzing and resolving accordingly Analyzing Connect Meeting server logs, Add in logs, Application logs and debug logs Starting, stopping, configuring Apache Tomcat, Httpd Linux servers in staging environment Using Adobe Connect APIs to perform complex operations. Test APIs in Postman by defining the parameters Replicate the issues in AWS staging environment Escalations handling Network architecture analysis in customer end and troubleshooting issues Interacting with customers, understanding the Connect issues and troubleshooting accordingly Finding and checking the location, status and other details of an object through SQL queries from Adobe Connect Database using Reporting server SQL browser Analyzing the Adobe Connect Meetings, seminars, recordings etc. in XML mode. Providing help with Adobe Connect APIs to integrate with LMS systems like Moodle, Salesforce etc. Use the SAP CRM to document and manage problems and work requests and their respective resolutions and circumvention. Queue management Attending weekly discussions with Adobe Connect Strategic Partners Worked on RHEL Linux 5,6, Windows XP, Vista, 7, 8, 8.1, Windows server 2008, MAC OSX, Ubuntu Analyzing the product, finding and logging Bugs Worked on tools like Hendrix, SKMS, SCO Log explorer, Connect Content recovery tool, Reporting server SQL browser, NAS vs. APP server etc. Joined Tech Mahindra as a Network Support Experience-11 Months Associate on 3rd December, 2013 (December 3rd, 2013-October 10th, 2014) Responsibilities held :- Networking technology analysis and troubleshooting network and connection issues of Routers, Modems, Wireless Range Extenders and Wireless USB Adapters. Diagnose, monitor, initiate and provide resolution of network device performance problems. Interacting with customers, understanding the technical issues and troubleshoot accordingly Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions. Respond to and analyze problems through discussions with users, including problem recognition, logs monitoring, research, isolation, resolution and follow up steps. Perform user database server entry Administer and provide User account provisioning Resolving Operating System and Networking related issues in mid-level environment Worked on Windows XP, Vista,7,8,8.1, MAC OS version10, Ubuntu Worked on tools like Fred, SKMS Knowledge sharing and knowledge transfer within the team for overall growth of the organization PROJECTS PROJECT COMPANY AND DURATION KEY LEARNINGS Design of Adder and Subtractor Using Minimum number of Transistors Institute of technology and marine engineering, Kolkata 12 months -. Studied the basics of Tanner EDA tool 2. Developed the design using 2:1 Multiplexer logic 3. The outcome of the designing approach reduced the no. of transistors to 24 required to build a subtractor TRAINING Organization: 3Guys Network Pvt. Ltd., Kolkata Subject: GSM & BTS Overview JAN-FEB 2011 Learned about BTSs, Networks and Antennas. Assisted the company survey team for the RF survey and Drive Test Concept Of LOS Basics of Sectoring process TECHNICAL SKILLS Networking QA Automation Operating Systems - Linux(Ubuntu & Red Hat Linux), Mac OSX, Windows XP,Vista,7,8,8.1,10 Nginx, Apache Tomcat, Httpd Servers IAM Apache JMeter & Postman Amazon Web Services Version Control tools like Git DevOps tools DBMS, HTML,XML,HTTP POSITIONS OF RESPONSIBILTY HELD Editor of School Magazine “NABARUN” 2007 Selecting the articles Collecting the fund needed for publishing Proper documentation and framework Event Secretary in annual fest “IMPULSE” in Institute of Technology and Marine Engineering 2011 Played an active role in collection of funds Pitching to companies for sponsorships Arranged sponsorships worth 2.5 lakhs INR for the annual fest EXTRACURRICULAR ACTIVITIES AND ACHIEVEMENTS Represented my school team in Cricket Writing Poetry, Short Stories Listening to Music Performing in Standup Comedy Open Mics Keen interest in Reading Books Won 2nd prize in NFS & Counterstrike in inter college gaming competition, conducted by Jadavpur University Presentation on Digital Scent Technology and Fiber Optic Gyroscope Member of Manik Sangha, a club at Arambagh & Organized Durga puja, blood donation camps Teach poor children in locality free of cost