Akari Itoemugh
- ยท-Rivers State - Nigeria
VIRTUAL ASSISTANT
Dedicated and detail-oriented Virtual Assistant with a proven track record in optimizing organizational efficiency
through adept management of administrative tasks. Specializing in Appointment Scheduling, Lead Generation, Email &
Calendar Management, Customer Support Service, and precise Data Entry
Well-versed in utilizing various virtual assistant tools and software to streamline processes and enhance
productivity.Known for my ability to work seamlessly within collaborative environments, I am ready to leverage my skills
and contribute to the success of your team.Proven proficiency in Hubspot, Zendesk, Freshdesk, Slack,G-Suite, Trello,
Monday.com, Calendly, Picktime, Acuity, Google Calendar, Clockify, Zoom,Apollo, Lead Scraper.
Let's connect to discuss how I can add value to your team and contribute to your operational excellence.
SKILLS
Attention to Details
Organizational Skills
Calendar Management
Problem Solving
Team Collaboration
Continuous Learning
Confidentiality
Proactive Mindset
Time Management
Communication
Tech Savviness
Research
PROFESSIONAL EXPERIENCE
Digital Witch IT
Dec 2023 - Jan 2024
Virtual Assistant
During my tenure as a Virtual Assistant at Digital Witch, I have played a pivotal role in optimizing
administrative processes, enhancing efficiency, and contributing to the overall success of the organization.
As a dynamic professional, I have leveraged a diverse skill set to provide comprehensive virtual assistance
to the team.
Accomplishments:
Successfully managed and organized digital calendars, appointments, and meetings for executives,
optimizing their schedules and enhancing efficiency by 25%.
Improved email response time by 15%, enhancing overall client satisfaction.
Contributed to a 20% increase in client acquisition through effective lead generation.
Utilized project management tools such as Monday.com and Trello to coordinate tasks and ensure
project timelines were consistently met.
CST Innovative Speed Tech Ltd
Appointment Setter/Scheduler
Oct 2023 - Nov 2023
My experience as an Appointment Setter has honed my skills in effective communication, organization, and
strategic planning. I am confident that these attributes, coupled with my commitment to achieving targets,
make me well-equipped to contribute to the success of any sales team and organization in the future
Accomplishments:
Mastered the art of strategic engagement, tailoring communication to capture the interest of potential
clients and secure appointments effectively.
Paid meticulous attention to detail in managing appointment calendars and ensuring accurate
information. This precision was crucial for a smooth handover to sales teams and enhanced overall
customer experience.
Consistently met and exceeded set targets for appointment setting, contributing directly to the
achievement of organizational sales goals and revenue targets.
Digital Witch IT
Email and Calendar Management
Sept 2023 - Oct 2023
In my capacity as an Email and Calendar Manager, I've led the charge in implementing data-driven
strategies to optimize communication efficiency and streamline scheduling processes. My experience in
this role has been characterized by a meticulous approach to managing emails and calendars, utilizing data
analytics to enhance productivity and collaboration.
Accomplishments:
Utilized data to analyze calendar utilization patterns. This analysis informed strategic decisions on
scheduling, helping optimize calendars to align with peak productivity periods and minimize scheduling
conflicts.
Provided comprehensive administrative support,managing calendars and coordinating virtual meeting.
Efficiently handled email correspondence, ensuring timely and organized communication.
Jun 2023 - Aug 2023
Osborn Hotel
Customer Support Service
In my role as a Customer Service Support professional, I have been at the forefront of delivering exceptional
customer experiences, resolving queries, and ensuring satisfaction. This experience has equipped me with
a deep understanding of customer needs, effective communication, and the ability to navigate diverse
situations with empathy and efficiency.
Accomplishments:
Gathered and analyzed customer feedback to identify recurring issues and areas for improvement. This
data-driven approach informed process enhancements, contributing to overall customer satisfaction.
Utilized empathetic communication skills to connect with customers on a personal level,
acknowledging their concerns and reassuring them with a customer-centric approach.
Managed customer service tickets efficiently, prioritizing urgent matters and ensuring timely responses
to maintain service level agreements and customer satisfaction.
EDUCATION
University of Port Harcourt
Bachelor of Science - Microbiology
Digital Witch IT
Graduate Certificate Virtual Assistant
