Akani Chioma
$7/hr
As Virtual Assistant, I provide remote support by managing schedules, handling emails
- Reply rate:
- -
- Availability:
- Part-time (20 hrs/wk)
- Age:
- 29 years old
- Location:
- Port Harcourt, Rivers, Nigeria
- Experience:
- 3 years
Other
About
My Skills are;
- Customer Relationship Management (CRM)
- Zendesk, Freshdesk, Hubspot, Intercom
- Knowledge Base Development
- Appointment Scheduling
- Chat and Email Support
I worked at WECO Company Limited Port Harcourt as a Customer Support Specialist (Volunteer)
- Responded to 50+ daily queries, ensuring top-tier service via multiple channels
- Utilizing Intercom and Hubspot to handle tier1-2 customer issues, and escalate complex queries
- Authored user guides and FAQs that contributed to a 20% drop in support system
