Akanazu Judith Chige

AKANAZU JUDITH CHIGE Email: -Address: No 4 Oliver Omejie avenue, Victory villa estates, Abijoh, GRA, Lagos Tell:-,- CAREER OBJECTIVE To be a renowned professional using creativity to achieve corporate goals and objectives. Experienced in sales planning, risk asset, marketing strategies, advertising and customer service over a six-year career. Proficient in growing categories, managing customer’s complaints and given prompt resolution to customer’s issues. Hardworking team builder motivates personnel to maximize performance. EDUCATION HND (Business Administration and Management) Benue State Polytechnic, Nigeria. ND (Business Administration and Management) Moshood Abiola Polytechnic, Nigeria. WASSCE Greater star secondary school Uselu, Edo state, Nigeria. PROFESSIONAL CERTIFICATE OBTAINED Customer Service & Relationship Management (CSRM) Human Resource Management. Project Management. NYSC Arokho secondary school, Edo state Nigeria. SKILLS ● Good Communications Skills ● Market Analysis and Research Skills ● Analytical Skills ● Detail Oriented ● Strategic Thinking. ● In-depth PC skills ● Good marketing / selling and negotiation skills. ● Good customer relations and service excellence skills. ● Good understanding of banking regulations and processes. WORK EXPERIENCE Fidelity Bank Plc Customer Service Officer (CSO) -. • Handles customers complaints and solves problems effectively and efficiently. • Maintains detailed record of customer transactions accurately. • Responsible for handling inbound and outbound calls and emails from bank customers timely • Follow up on pending customer’s request. • Opening of both retail and corporate account • Responsible for onboarding customers on online banking and instant banking platform. • Enrolling customers on biometric (BVN) • Issuance of ATM card. • Escalation of customer’s issues beyond my team for prompt resolution. • Ensure sound working attitude, good work relationship with your supervisors, colleagues, customers and above all, your integrity/character must be above board. Customer service skill acquired • Empathy, understanding customers' needs at all time • Strategic preparation, mixing experience and technique • Awareness, ability to be very detailed with information’s • Active listening, patience and perseverance at all time • Problem solving, solving problems before and after they occur. • Good communication sills Infinity Micro Finance Bank Relationship Manager Retail sales - • Customers acquisition and retention • Responsible for opening of new accounts and follow up for outstanding document • Developing and maintaining successful business relationship between the bank and its customer • Counseling customers on banking product and services • Ensure proper documentation and maintenance. • Participate in all marketing plans and strategy development initiatives of the branch • Sales of both commercial and retail loans at the advised bank rate. • Monitoring of loans and ensuring that customers don't default on their obligation • Conducting of kyc and cav. Arokho Secondary School, Edo State. (NYSC) Administration • Thought primary 1-3 social studies • Thought JSS 1-3and marketing • Set examination questions and compiled result. • Preparation of lesson note REFERENCE Available on request. -