SIMILOLUWA MERCY-GOLD AKAMO-|linkedin.com/in/similoluwa-akamo
PROFESSIONAL SUMMARY
I am smart and detail oriented and have a background in Customer Service, Product Management and
Education. I have substantial experience handling customers’ inquiries along with building long lasting
relationships as a Customer Service Representative. I have developed my abilities to manage clients’
requests, resolve issues, communicate effectively, and provide swift solutions to solve clients’ issues while
maintaining relationship. As a Library support specialist, I have developed how to help improve client’s
outcome and enhancing user satisfaction. As a product manager, I have learnt how to consider users top
priority to improve products and services with confident problem-solving strategies. I am dedicated to
improving outcomes for customers by providing tailored solutions and positive engagements.
WORK EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE
Annex Design, Ibadan
August 2023 – Present
• Handled inbound calls and emails in a professional manner.
• Managed client enquiries and ensured prompt responses and promoted strong client relationship
and satisfaction.
• Assisted in resolving client issues by working with architects and providing prompt solutions to
maintain trust.
• Scheduled client meetings and site visits, ensuring a smooth and seamless professional client
experience.
• Created clients’ feedback database to help improve standard of service and overall client
satisfaction.
LIBRARY SUPPORT INTERN
Hezekiah Oluwasanmi Library, OAU.
Sep. 2021 – October 2021
• Communicated library procedures and systems clearly to users of all backgrounds.
• Managed multiple tasks and requests simultaneously in a fast-paced environment.
• Solved access and resource issues quickly and efficiently for library visitors.
• Organized and maintained records, ensuring materials were correctly catalogued and shelved.
• Paid close attention to detail when cataloguing, shelving, and retrieving materials.
• Adapted to different patron needs, from research assistance to technical support.
EDUCATION
Federal University Oye-Ekiti, Oye, Ekiti
B.Sc. Library and Information Science
CERTIFICATIONS
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Computer Literacy, University of Ibadan.
Soft-Skills Training, Jobberman.
Project Management & Job Readiness Soft Skills, Nupe Tech Community.
Product Management, Enoverlab.
SKILLS
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Outstanding oral and written Communication skill
Proven capability to interact with colleagues and other departments.
Proficiency in the use of the Microsoft Office suites and communication tools.
Skilled in research and analysis to gather and interpret information effectively.
Ability to leverage knowledge of services to offer accurate support.
Effective listening ability.
Ability to manage multiple tasks and prioritizing tasks effectively.
Skilled in adapting to and utilizing technology trends to deliver outstanding service.
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