I am a reliable and customer-focused professional with over 6 years of banking experience as an Account Officer and 3 years in telecommunications sales. I specialize in handling customer inquiries, resolving complaints efficiently, processing transactions accurately, and maintaining strong client relationships. I have experience using digital communication tools and CRM systems to support customers remotely.
I am detail-oriented, empathetic, and calm under pressure, with strong written and verbal communication skills. I am comfortable working independently in a remote environment while meeting targets and maintaining high service standards. My goal is to provide fast, friendly, and solution-driven support that enhances customer satisfaction and loyalty.