AKAH OGOCHUKWU
MAUREEN
OBJECTIVE
To utilize my technical skills and provide a professional service to
customers by applying and honing my knowledge and working in a
challenging and motivating working environment. Sales professional
with 4+ years experience in lead generation and lead qualification,
proven customer service, and communication skills to effectively fill the
Sales Associate role in your company.
EXPERIENCE
Upwork
Contact
@
O
,
-
Oct 2022
Customer Service Representative
- Dec
Provided primary customer support to internal and external
2022
customers.
-
Plot 77 Airport hillview Thinkers Cor Maintained customer satisfaction with forward-thinking
strategies focused on addressing customer needs and
ner, Enugu
resolving concerns.
Skills
CRM like Hubspot, trello, Zapier,
Responded to customer requests for products, services and
80%
Clickup
company information.
Answered product and service questions, suggesting other
offerings to attract potential customers.
Creative Problem solving Time
management Sales Expertise
Service standard compliance
80%
Recommended products to customers, thoroughly explaining
details.
Collected and analyzed customer information to prepare
product or service reports.
ALX Tech group
Topnotch Virtual assistant
Received and processed stock into inventory management
system.
Exceeded goals through effective task prioritization and
great work ethic.
Participated in team-building activities to enhance working
relationships.
Collaborated with team members to achieve target results.
Developed team communications and information for
meetings.
Led projects and analyzed data to identify opportunities for
okie
June
2022 July
2022
Digital witch community
Nov 2021
Technical support specialist
- July
Developed and tested new product offerings prior to release
2022
to assist development team in bug identification.
Suggested software and hardware modifications to reduce
lag time and improve overall speed.
Monitored systems in operation and quickly troubleshot
errors.
Activated accounts for clients interested in new services.
Configured hardware, devices and software to set up work
stations for employees.
EDUCATION
Coursera
2022
Technical support
80%
LinkedIn
2022
Customer service representative
100%
University of Nigeria, Nsukka
2011-
Bachelor of Pharmacy
2016
GPA 4.5
Coursera
Data Analysis
80%
2022
