AKACHUKWU CHIDERA
Awka, Anambra State, Nigeria- -
PROFESSIONAL SUMMARY
A trained Virtual Assistant and Customer Support professional with hands-on experience in administrative roles, client communication, and virtual support. Skilled in project coordination, problem-solving, and delivering exceptional customer service. Proven ability to work in fast-paced environments while managing multiple tasks effectively. Seeking a dynamic role where I can leverage my skills to enhance client satisfaction and operational efficiency.
KEY SKILLS
Virtual Assistance & IT Support
Customer Service & Client Relations
Administrative Support & Task Management
Email Management & Calendar Coordination
Data Entry & Documentation
Strong Communication & Interpersonal Skills
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Social Media Management
Experience with online collaboration tools (Slack, Trello, Google Workspace)
Adaptable & Quick Learner
Google suite
Search Engine Optimization
Sales and marketing (Lead generation, cold calling, Email marketing)
PROFESSIONAL EXPERIENCE
Jude Electricals
Customer service/sales and marketing, (Feb -October 2024)
Managed customer inquiries, provided top-notch service, and resolved issues efficiently.
Participated in sales initiatives, including cold calling and telemarketing, resulting in increased conversions.
Scheduled appointments and managed bookings for clients, ensuring seamless service delivery.
Utilized CRM and project management tools to track leads and improve workflow.
Grand Home Hotel/suites
Virtual assistant/lead generation March 2023– July 2024
Assisted in lead generation and nurturing through targeted email campaigns.
Provided virtual assistance, handled email and calendar management, and improved scheduling efficiency.
Supported hospitality and booking operations, ensuring smooth customer experiences.
Languages
English (Fluent)
Chinese (Intermediate)
German (Beginner)
EDUCATION
Bachelor of Arts, Linguistics
Nnamdi Azikiwe University, Awka,-
TRAINING & CERTIFICATIONS
Virtual Assistance and IT Support - Digital Witch Academy, 2025
