I am a detail-oriented Virtual Assistant and Customer Support Representative with over three years of hands-on experience supporting business operations remotely and on-site. My background includes managing administrative tasks, handling client communications, and providing timely technical and customer support across various platforms.
In my virtual assistant role, I specialize in organizing and streamlining workflows. I manage emails, schedule appointments, prepare reports, and support executives with day-to-day operations. I’m proficient in tools such as Google Workspace, Microsoft Office, Zoom, Trello, and Canva. My ability to manage tasks independently while staying organized helps businesses stay efficient and focused.
As a customer support professional, I have a strong track record of delivering prompt, friendly, and solution-focused service. I respond to inquiries, resolve complaints, and provide product information via email, chat, and phone. I’m skilled at managing high-volume tickets, maintaining a calm tone under pressure, and ensuring customer satisfaction. My communication skills, empathy, and patience allow me to build trust and retain customers.
I’m also experienced in remote job support tasks like data entry, web research, document creation, social media assistance, and basic technical troubleshooting. I adapt quickly to new tools and workflows and take initiative to solve problems before they escalate.
What sets me apart is my commitment to professionalism, my strong work ethic, and my passion for helping others. I’m reliable, tech-savvy, and a quick learner who thrives in fast-paced and collaborative environments.