Ajuluchukwu Chisom Goodneas

Chisom Ajuluchukwu --Linkedin Profile PROFILE SKILLS Scrum-certified customer success and digital marketing associate, skillful at project management and communication demonstrated across 4+ years of Digital marketing experience in related roles. Innovative with a passion for driving brand awareness Communications and making clients successful. Eager to fulfill a customer service representative Active listening role and positively contribute to the team. Time Management Interpersonal skills EXPERIENCE Gotahia, Lagos Nigeria - Digital Marketing, Customer Success TOOLS Manager. Trello November 2021- Date Notion ● Carried out extensive market research and competitive analysis to understand and effectively communicate product value. ● Improved user retention rate by 28% through campaigns that make users Slack Airtable Canva successful ● Collaborated with a team to create educational content so users have relevant information ● ● Worked closely with users to understand their pain point and report to LANGUAGES product team English, Yoruba(L2), igbo Managed a Community of online users which increased brand loyalty The Velocity Initiative, Lagos Nigeria — Management Associate DECEMBER 2020 - APRIL 2021 OTHER ACTIVITIES ● Collaborated with the executive team to plan and execute community Volunteer at Mentally development campaigns in rural areas. Aware Nigeria (MANI) ● Led a team of volunteers to collate data from target communities ● Organized awareness campaigns in the community to sensitize members for upcoming initiatives. ● Slashed expenses by 20% by negotiating fees with vendors while ensuring timely procurement of necessary items. ● Prepared and delivered weekly financial reports of expenses incurred by the team Wave FM, Rivers, Nigeria— Programs Intern DECEMBER 2019 - SEPTEMBER 2020 ● ● ● Scripted and co-hosted a 30 minutes weekly show aimed at youth development Drove social media engagements during live shows from the morning till midday belt. Provided administrative support to the head of programs EDUCATION University of Nigeria, Enugu Campus — Financial Accounting June 2011 - November 2016 Coursework in auditing, taxation, portfolio management, company accounts, and general finance. RELEVANT COURSEWORK ScrumStudy- Fundamentals of Scrum April - May 2021 Scrum Processes, Scrum Flow, Principles & Aspects, Business Justification, Risk Management, Scrum stages, User Stories & Epics, Process Control,Value based prioritization, Time Boxing. Coursera - Jobberman Soft skills Training March 2021 Interpersonal skills, Personal effectiveness, Communication skills, Business communication.