CHINENYE AJULUCHUKWU--
www.linkedin.com/in/chinenye-ajuluchukwu
SUMMARY
I am a dedicated specialist whose expertise spans customer service, lead
generation, CRM management, and IT support. My career is marked by a
commitment to providing exceptional service, nurturing valuable customer
relationships and driving business growth. My approach is always customer-centric,
aiming to deliver solutions that not only meet but exceed expectations.
EXPERIENCE
Ideation consult ltd
IT Customer support
Mar, 2023- present.
● I provide first-level IT support, addressing software, hardware, and network
issues to ensure seamless operation for users.
● I offer exceptional customer support, responding to inquiries, guiding users
through troubleshooting steps, and ensuring a satisfactory resolution to their
concerns.
● Logs and tracks customer interactions and technical issues in a CRM system,
maintaining detailed records for future reference.
● I gather customer feedback on technical services and collaborate with the IT
team to enhance service quality and efficiency.
● I stay updated with the latest technology trends and updates to provide
accurate and current support to customers.
EDUCATION
University of Nigeria, Nsukka
B.Sc, Human Anatomy-.
SKILLS
● Communication skills
● Team collaboration
● Project management tools
● CRM tools
● Telemarketing/cold calling
● Lead generation
● Customer service
● Email marketing.
CERTIFICATIONS
● CSM FundamentalsCustomerSuccessU.org
● CSM Advanced conceptCustomerSuccessU.org
● CSM strategic management
CustomerSuccessU.org
●
CSM Master class
CustomerSuccessU.org
●
Essentials of IT managementAlison
