Ajoke Ilesanmi

Customer relationship management (CRM) is a vital aspect of any business, and it takes an experienced person to handle it efficiently. Knowing how to interact with customers, identify their needs, and provide satisfactory solutions to their problems. In addition, I have experience in auditing phone calls, which helps them identify areas of improvement in customer service. I am a CRM professional who has spent years in the field, mastering the art of customer service. Mastering excellent communication skills, empathy, and patience, which are essential qualities for interacting with customers. With a primary goal to ensure customer satisfaction, and achieve this by providing prompt and appropriate solutions to their problems. One of the key skills of an experienced CRM professional is the ability to audit phone calls. This involves listening to recorded phone conversations between customers and customer service representatives. By doing this, I can assess the quality of customer service provided and identify areas that need improvement. This includes evaluating the tone of the conversation, the clarity of the message, and the effectiveness of the solution provided. Auditing phone calls also helps identify common customer complaints. This information can then be used to improve the overall customer experience. Another key skill I have is managing customer feedback. Collected this feedback through various channels such as surveys, social media, and customer support tickets. Then communicate this feedback to relevant departments within the company. This helps ensure that the company's products and services meet customer expectations. In addition to auditing phone calls and managing customer feedback, another skilled learned is project management skills. Leading a team of customer service representatives and ensure that they provide consistent and high-quality service. Also managing multiple projects simultaneously and prioritize tasks based on their importance. In conclusion, I am a experienced CRM professional that possess excellent communication skills, empathy, patience, and project management skills. I can audit phone calls, manage customer feedback, and identify areas of improvement in customer service. I am an asset to any company that wants to provide exceptional customer service and build long-term customer relationships.