Ajmain Fayek Afnan

Ajmain Fayek Afnan Analytics, Reporting & WFM Professional Profile Business graduate with over 7 years of experience in analytics, quality management, reporting and workforce management. Proficient in advanced analytics and reporting using Power BI and other tools. Demonstrated success in designing impactful dashboards, optimizing workforce planning, and implementing automated processes. Skilled in providing strategic insights and global support to align data-driven strategies with business objectives. Work Experience April 2023 - Present Quantanite 🔗 Manager, Analytics & Reporting Contact Skill Leadership & Development Data Modeling, Analysis & Reporting Workforce Management Process Design & Automation Operational Efficiency Stakeholder Engagement Tool Google Data Studio & MS Power BI Google Slides & MS Power Point Google Sheets & MS Excel Leadership & Development: Lead and mentor a high-performing team of MIS Analysts across multiple regions, fostering a culture of data-driven decision-making and operational excellence. Advanced Analytics & Insights: Leverage Power BI and other platforms to perform complex analyses, including correlation coefficients, to identify key trends and relationships that drive business performance. Dashboard & Reporting Management: Design and maintain advanced Sales, Financial, and Operational dashboards, delivering critical insights and supporting executive-level decision-making. Operational Analytics Oversight: Oversee the creation and management of daily and weekly Power BI reports, ensuring data accuracy and providing actionable insights that enhance operational efficiency across regions. Workforce Analytics & Scheduling: Optimize agent scheduling, headcount, and attrition analysis to meet service level agreements and operational targets, supporting overall operational excellence. Forecasting & Strategic Consultation: Develop and implement predictive models, offering strategic insights on FTE adjustments and operational strategies that align with business goals. Data Infrastructure & Automation: Build and maintain robust data models, reporting systems, and automated processes to streamline operations and support continuous improvement. Stakeholder Collaboration & Global Support: Collaborate with stakeholders across Operations, HR, and other departments, extending advanced analytics and reporting support globally, driving operational excellence at every level. Apr 2022 – Mar 2023 Quantanite Assistant Manager, Analytics & Reporting Jan 2020 – Mar 2022 Quantanite SQL Associate, Senior Associate & Lead, Analytics & WFM Python Jun 2018 – Dec 2019 Google Apps Script Quantanite Reference Analyst & Senior Analyst – Data Processing Education Dr. Suman Paul Chowdhury Master of Business Administration Assistant Professor BRAC Business School, BRAC University Bachelor of Business Administration 2020 - Present BRAC University (Major: N/A) BRAC University (Major: Accounting & Minor: Finance) CGPA: 2.56 Sabbir Ahmed Quarishi Higher Secondary School Certificate Head of Analytics, Reporting & WFM Quantanite Bangladesh Limited Ispahani Public School and College, Chittagong GPA: 5.00 Secondary School Certificate St. Placid’s High School, Chittagong GPA: 5.00 2014 - - - 2011