Ajit Tomar

Ajit Tomar Phone:-, Email:-, Address: House no E-312, Oxford Square, GH 06, Sector 16B, Greater Noida (West), UP – 201303 EDUCATION: Degree and Date B.Sc, 2003 Institute HP University, Shimla Major and Specialization Bachelor of Science (General) PROFESSIONAL MEMBERSHIP / CERTIFICATION: ITIL V3 Foundation & IACCM Membership EXPERIENCE SUMMARY (10 Years and 6 months) At Tata Consultancy Services (5 Years and 11 months) Project 2 – JLR IT Services February 2013 – September 2016 (44 Months) Customer Name: Jaguar and Land Rover Working Locations – Offshore India & Onsite UK Project Description: IT Systems Integrator account for managing end-to-end infrastructure services Role Description: Functional Consultant – IT Supplier Management for both Customer and Company. Key Service Areas:  Process Design and Transition – Knowledge acquisition and designing customer specific supplier management processes. Successful transition of new services to our operations teams as per agreed approach and timelines.  Supplier Service Delivery - Owned and performed Incident, Problem and Change Management for supplier services  Contracts Renewal and compliance - Perform timely and policy compliant renewal of IT suppliers contracts with optimal cost and service benefits.  Invoice and Billing analysis - Ensure billing accuracy against goods / services supplied as per contract.  Supplier Service Reviews - Organize review meetings with delivery teams and publish reports.  Supplier issue and risk Management - Ensure supplier issue resolution and risks mitigation with efficiency  Service optimization & Innovation - Engage suppliers for service optimization and implement innovations that benefits respective business areas. Example, service upgrades and new services.  Knowledge Transition and Training – created thorough knowledge transition plan for effective onboarding new associates to  Reporting – prepare monthly and daily reports and high quality presentations to be shared with customer and management teams at IT governance forums. Key Highlights:  Overseas Assignment – UK deputation on account of excellent customer focus and outstanding performance record.  CSI Champion – Identify and implement supplier specific service improvements as part of Continual Service Improvement process. Example, built consolidated inventory of legacy services.  Data Models and Reports: o Designed customer and supplier specific billing analysis reports o Created consolidated cost model for supplier spend management and reporting  Cost Savings: o Secured annual cost savings of over $1 million from effective contract negotiations o Did billing recovery audit to recover over $700,000 from network & mobility suppliers Page 1 of 3 Project 1 – Offshore Infra Services November 2010 –January, 2013 (27 Months) Customer Name: Zimmer Business Services Working Location – Offshore India Project Description: End to end helpdesk support, BMC Remedy tools for IT Service Management Role Description: Service Desk Representative, Incident Management Responsibilities as Service Desk Representative included:  Provide support on day to day issues by email and phone on all the applications and systems in scope of support.  Manage major incident issues by performing bridge conference co-ordination. Provide updates of such issues to key stakeholders across all customer locations.  Prepare reports of team performance such as CSS and other performance related metrics.  Make suggestions on continual service improvements towards Incident Management At HCL – Infrastructure Division (2 Years and 6 months) Project – Helpdesk January 2008 – June 2010 (30 Months) Customer name: Pearson UK Working Location – Offshore India Project Description: IT Service Desk Support Role Description: Senior Analyst - Technical Support Responsibilities as Senior Analyst Technical Support included:  Provide technical support and resolve customer issues as per agreed timelines.  Provide periodic updates and reports to all stakeholders and Co-coordinate with on-site technicians.  Generate reports for Incidents, Problem, Changes, Service Levels and Customer Satisfaction.  Handle Escalations and provide inputs to team for Customer Satisfaction.  Take Training Session and mentor new associates. At IBM Daksh (2 Years and 1 month) Project – Helpdesk December 2005 – December 2007 (25 Months) Customer : Tiscali Broadband UK & HP AIO Support Working Location – Offshore India Project Description: Support UK based users for any issues related to laptops, desktops and printers Role Description: Technical Support Engineer  Tiscali: Troubleshoot internet connection issues and provide first line support for desktops.  HP: Handle user support calls and emails for technical issues with laptops, desktops and printers  Provide training and Mentoring new team members COMPUTERS AND SYSTEMS WORKED ON COMPUTER SYSTEM Microsoft Windows Unix MAC OS X 10.4 iPAD/iPHONE iOS Blackberry OS SUPPPORT TYPE st nd 1 and 2 level support st nd 1 and 2 level support st nd 1 and 2 level support st nd 1 and 2 level support st nd 1 and 2 level support SPECIALSOFTWARE All OS Software, AD, Remedy DCS - Administration All iOS Software All iOS Software All iOS Software Page 2 of 3 PERSONAL DETAILS Date of birth Gender Nationality Marital Status Date of Joining Designation Location Present Address Permanent Address 9-October-1981 Male Indian Married 03-November-2010 Associate Consultant Gurgaon E-312, Oxford Square, GH 06, Sector 16B, Greater Noida(West), UP -, Village. Bhutali, P.O Bogdhar, Sub-Tehsil: Nohradhar, Sirmour, HP - 173104 Contact Number - Page 3 of 3