Ajilore Deborah Iyanuoluwa

IYANUOLUWA DEBORAH AJILORE | SOCIOLOGIST Location: 8, Olaniyi Bioyin Street, Ijaiye, Lagos. Telephone:-,- Email:-PROFESSIONAL PROFILE A well-organized, detail-oriented and self-disciplined sociologist with grounded knowledge in Administrative, Customer service and human resources management from a reputable school and with over 3-years’ experience. BIO-DATA Language: English and Yoruba Religion: Christianity Nationality: Nigerian Sex: Female EDUCATION & QUALIFICATIONS UNIVERSITY OF ILORIN – Dates attended (2014 – 2018) Degree subject –B.Sc. Sociology JIBSOREK INTERNATIONAL COLLEGE ILORIN – (2007 – 2014) Senior School Certificate Examination EBENEZER NURSERY AND PRIMARY SCHOOL – -) Primary School Leaving Certificate SKILLS         Strong communication skills Proficiency in Microsoft office packages (Project, Word, Excel, Power-Point) Excellent knowledge in SPSS  Excellent knowledge of Goggle docs Interpersonal skills Strategic planning and tactical execution Strong marketing and oratory skill Ability to understand human behavior and their reaction to the social factor around them Enterprise Resource Planning skills: JASPER, SIMS, SALES FORCE, X-CALL WORK EXPERIENCE August 202-Date         TRANSGENERATION ENTERPRISE Greeting and directing visitors, answering phone inquiries and handling complaints in a courteous, professional manner. Organizing and managing schedules for managers and senior staffs Ensuring office supplies are maintained. Ensuring the confidentiality of the company information as well as the staffs. Operating copy equipment, fax machines, printers and other office equipment. Follow up on other departments on some tasks meant to be done. Creating reports and memos for staffs Organizing meetings and events April 2020-July 2021 JUMIA NIGERIA Customer Service Representative     Ensuring customers have seamless journey throughout their order cycle. Ensuring follow up through mails, phone calls, chat or any required means. Escalation of issues and provision of quick resolution. Handling customer's complaint, enquiry, orders and information. OCT 2019-APRIL 2020 CAPTAIN COOK GROUP Data Entry Personnel In charge of keeping all the transaction records such as Sales records, expense records, Inventory transactions records for both bakeries and eateries Analyzing records using Enterprise Resource Planning (ERP)’s SIMS and Jasper Ensuring all records are accurate hereby discouraging manipulations in the day to day records Balancing all central purchases and Closing stocks monthly. Generating Profit & Loss account, cash retained and gross profit for both eateries and bakeries on monthly basis. JAN 2019-OCT 2019 (NYSC) CAPITAL CITY SECONDARY SCHOOL (ANAMBRA) Christian Religion Studies Tutor In charge of teaching students CRS in preparation for Junior secondary school examination. Preparing and managing students and teacher’s data electronically. JAN 2014 - DATE BOLUWATIFE ENTERPRISE KWARA STATE Sales and Purchasing Manger Managing connections with suppliers and customers Managing all purchases and sales record Executing key decisions according to products and prices Discovered new suppliers and customers that led to the expansion of the business and increased profitability CERTIFICATION AND AWARDS Customer Relationship Management MINDWARE CONSULT (2019) Human Resource Management MINDWARE CONSULT (2019) OTHER ACTIVITIES Executed community development project, like career talks to high school students, market sensitization, health sensitization to rural communities and distribution of cleanliness materials to market women under NYSC scheme. Served with Servicecom community development group established by Standard Organization of Nigeria (SON) to enhance awareness creation to the general public as regards quality issues at the grass root. INTERESTS: Reading literature, traveling on business purpose, learning new things.