Ajih Chigozie Geraldine

. . Ajih Chigozie Geraldine Nigeria - - in/chigozie-horaceajihvirtualassistant SUMMARY Executive Assistant with over 7 years of experience assisting C-level executives in fast-paced corporate settings. Capable of organizing complex schedules, coordinating trips, generating reports, and handling confidential information. Strong communicator capable of working with stakeholders at all levels. Proficient with all Google Workspace, project management tools, and CRM systems. Known for prudence, proactivity, and the ability to anticipate requirements before they occur. EXPERIENCE Communicator Administrator Tinina Q. Cade Foundation October 2023 - June 2024, Baltimore Maryland US • Managed multiple social media accounts across various platforms including Facebook, and Instagram, and recorded a 70% increase in engagement. • Compiled monthly reports on key performance indicators related to communication activities. • Developed and implemented effective communication strategies to improve customer service within 6 months. • Generated ideas for new content initiatives based on customer feedback or market trends. • Created and managed internal and external communications for a variety of projects. Administrative assistant SC RED October 2023 - January 2024, Maryland US • Maintained files and filing, keeping sensitive information confidential. • Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records. • Compiled and entered data into various databases to ensure accuracy and completeness. • Maintained database of client contact information with accuracy and attention to detail. • Monitored daily activities to ensure that workflow processes were carried out efficiently. Executive Assistant/Sales repersentatives Assorted wears January 2014 - October 2022, Umuahia Nigeria • Reduced the average sales cycle by 15% by implementing a streamlined sales process, leading to a Quantifiable Benefit in lead conversion by a 10% increase. • Expanded existing account value by 30% through strong customer relationship management, resulting in repeat business secured 5 new contracts. • Successfully identified and qualified 20 of high-quality leads per month through proactive research, networking, and lead generation activities, exceeding the target by 25%. • Achieved a closing rate of 75% by effectively negotiating contracts and overcoming objections, securing 10 new clients within the last quarter of the year. • Consistently maintained a lead conversion rate of 15%, ensuring a steady flow of qualified leads transitioning into paying customers. EDUCATION B.A IMO State University • Owerri IMO State. • 2010 . . CERTIFICATIONS Customer service fundamentals. Coursera • 2024 • Mastering customer service fundamentals equipped me to understand needs, solve problems, and build positive customer experiences. Project management Simpli Learn SKILL-UP • 2023 • Project management knowledge empowered me to organize tasks, resources, and timelines to achieve goals efficiently. Alx_Africa Virtual Assistant course Alx_Africa Virtual Assistant • 2022 • certified in handling all administrative tasks and supporting C-level executives in fast-paced corporate environments. SKILLS Hard Skills: Executive Assistance, Administrative, Travel Arrangement, Travel Itinerary, Calendar Appointment, Project Manager, Workstream, Delivery, Implementation, SaaS, CRM. Soft Skills: Emotional Intelligence, Situational Awareness, Proactively, Escalation, Resolution, Troubleshooting, Support