Ajibulu Emmanuel Oluwole
MOBILE FINANCIAL SERVICE OFFICER. MTN NIGERIA.-
Summary
I have what it takes to function well in this service oriented society. I possess the much needed qualities of selfmotivation, timeliness, friendliness and pro-activeness ,maintaining business relationships and empathy. With
my wealth of experience in the customer service industry as a Customer service professional with Africa’s
Largest Telecommunications Company, MTN Nigeria (2009-Date), I will meet and exceed expectations with
service that sells. Positioning a company for better exposure and greater marketability is my mission.
Experience
Mobile Financial Service Officer at MTN Nigeria
August 2015 - Present (1 year 8 months)
Diamond Yello Account helpdesk (With ECW , Avaya, Agility and CRM tools)
Financial Advisory services
Customer Savings account management
Financial facts validation
Risk and Returns verification
Super and Retail Agent Management
Customer Relations officer at MTN Nigeria
September 2009 - August 2015 (6 years)
Up sell products and services. (Cross-Selling and Up selling)
Provide customers with product and service information.
Research billing issues (have managed over 800 postpaid consumer bills in three months)
Research misapplied payments.
Recognize, document and alert the supervisor of trends in customer calls.
Recommend process improvements.
Respond to customer requests (150 calls per day).
Sell product and place customer orders in computer system.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquiries not immediately resolved.
Complete call logs and reports.
As Team Representative MTN Nigeria (Standards 59, 34 and 19)
I ensured Monthly Invoice compilation, oversee customer management activities of assigned team members
relative to set objectives in line with industry's best practice, Ensure optimal performance of team members
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- thus ensuring timely removal of service impediments in conjunction with other stakeholders in MTNN,
Direct line of report to the Partners, Ensure that assigned CCRs and others within the workspace get
functional systems before start of work, Ensure regular discussion around key performance drivers (Quality
Score, AHT, new products / services information - with solutions, trainings and other service enhancing
interventions) with team members, Where team members are not within the same time slot as the Lead CCR's records are mined for analysis, feedback and coaching purposes, Trigger disciplinary intervention
after necessary performance management measures have been explored
Beat reporter Nigerian Television authority at The Nigerian Television Authority (NTA)
March 2006 - March 2007 (1 year 1 month)
served as a beat reporter (on diverse subject matter and news worthy issues) for the 7:00pm local news where
i was privileged to cover news worthy functions . I interviewed sources who have information about the
beats i handled like the police, fire department, commissioners and heads of parastatals, convicted criminals,
victims / casualties of tragic occurrences ,students, meteorologists, farmers, herdsmen among other sources.
sampling public opinion on topical issues(voxpop), was attached to the electoral commission to get first hand
information of the gubernatorial election result. among other responsibilities
PR Intern at Office Of the PRO, LGA. Secretariat
September 2004 - November 2004 (3 months)
assisted the information department of the local government secretariat while understudying the Information
Officer as a PR trainee to achieve timely implementation of duties routed to the PR department from the
office of the executive chairman, circulate information to appropriate quarters (within and outside the
secretariat) ,prepare the executive chairman for his speeches, represent the department at council meetings
and public events, organize community based events and other duties assigned
Pr Intern at Office of the PRO. Federal college of education okene
October 2003 - December 2003 (3 months)
Assisted the college PR department in the execution of its core responsibilities which is to bridge information
gap between the college and her publics(internal and external) and to ensure that the positive image of the
college is constantly intact. Assigned duties: daily maintenance of the college notice board, assist in the
production of the college provost speeches, ensure the timely delivery and circulation of college bulletin,
assisting to plan and organize college events, and other duties assigned
Certifications
Diploma in Social Media Marketing
Alison - Free Online Learning
December 2016
Google AdSense
Alison - Free Online Learning
Google Webmaster
Alison - Free Online Learning
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Google Blogger
Alison - Free Online Learning
Neil Blumenthal on Branding
LinkedIn
October 2016
How may I help you? 2009
MTN Academy
September 2009
Education
Kogi state university, Anyigba
Bachelor of Arts (B.A.), Mass Communication/Media Studies, 2002 - 2005
kogi state university, Anyigba
Bachelor's Degree, Mass Communication/Media Studies, 2002 - 2005
Activities and Societies: Documentary team, Drama team, Association of Mass communication students
electoral committee member
Volunteer Experience
Environmental Sanitation volunteer at MTN Nigeria
June 2011 - Present
Environmental Sanitation at Ojomu Royal Market, Lekki
assisted in distributing mosquito nets at MTN Nigeria
May 2010 - Present
assisted in distributing treated mosquito nets to Ajah (Lagos) market women in order to fight malaria
Waste To Art Project at Hearts Of Gold Hospice lagos at MTN Nigeria
June 2011 - Present
indulged the children in creative activities on how wastes can be converted to beautiful work of art
Skills & Expertise
Telecommunications
Customer Service
Call Centers
Public Relations
Team Leadership
Customer Experience
Team Management
Press Releases
Customer Retention
Project Planning
Research
CRM
Teamwork
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Management
sales
B2C Marketing
Brand Design
Content Marketing
Enterprise Marketing
Marketing
Languages
English
Yoruba
(Full professional proficiency)
(Native or bilingual proficiency)
Organizations
Mass communication students association
March 2002 to June 2005
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Ajibulu Emmanuel Oluwole
MOBILE FINANCIAL SERVICE OFFICER. MTN NIGERIA.-
Contact Ajibulu on LinkedIn
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