Ajibola O

Ajibola Ola 25, Governor’s road, Ikotun Lagos, 100265 https://www.linkedin.com/in/ajibolaolanorin-a-/ - Experienced and very technical Google IT Support Professional. Has terrific troubleshooting and good interpersonal skills to assist customers with computer issues. Possesses a thorough knowledge of computer hardware and software applications. Has a Bachelor’s Degree in Computer Science and ten years of experience working as an IT Support Technician. Skills Technical Support Agent Excellent Written and Oral Communication Excellent Software Packages and Operating Systems Very Good Systems installation, configuration and upgrade Excellent Critical Thinking Excellent Problem Solving Excellent Server Administration Excellent Work History 2010-05 - Current IT Help Desk Technician Remote     2012-07 – 2018-03 Responded to over 80 customer calls daily and solved 95% of their concerns. Maintained a 97% satisfaction rating over 36-months period as a Technical Support Agent. Provided 24/7 on-call support as part of a weekly support rotation. Developed a new employee orientation program that 100% of the company locations adopted. Computer Support Specialist MIT, Benin, Edo.     Resolved on average, 150 computer related issues a week by using excellent troubleshooting skills. Closed 95% of trouble tickets on the first call without escalation. Performed 24x7 Tier 1/2 support for over 800 employees. Scheduled and staffed coaching sessions for 70 weekly, during technical training classes. 2013-06 – 2017-07 Server Administrator New Horizon, Ikeja, Lagos  ms    2015-03 – 2017-06 Managed Windows Server environments and technologies for 2,000+ remote and onsite users. Effectively supported and maintained an Active Directory Infrastructure for over 800+ users. Maintained an average resolution time of 20 days across 87 tasks completed, which represented 47% of all tasks for the team. Identified 20+ vulnerabilities by testing infrastructure security, using both automated tools and manual testing. Computer Repair Technician (Remote) New Horizon, Ikeja, Lagos     Promptly responded to around 70 general telephone and email inquiries per day regarding computer related issues. Maintained accurate records of hardware issues, performance and supplies. Introduced the concept of preventative maintenance, increasing the life of systems by 80%. Educated users in understanding software and hardware functions, according to predefined instructions. Education 2008-05 – 2013-11 Bachelor of Science: Computer Science Obafemi Awolowo University – Osun State, Ile Ife  Graduated with 4.5 GPA 2010-02 – 2013-11 Computer Programming 2015-01 – Current IT Help Desk Professional 2015-01 – Current Soft Skills Coursera – Online Udemy – Online Udemy - Online Licenses and Certifications Google IT Support Certificate  Issued July 2021 See Credential