Ajibola Fashola

AJIBOLA FASHOLA | Virtual Assistant-- Portfolio Working Remotely ADMINISTRATIVE ASSISTANCE | VIRTUAL ASSISTANCE Summary ● Administrative Virtual assistant with 2+ years of experience providing executive level support in managing high volume customer inquiries. ● Skilled in effective inbox and calendar management, accurate data entry and comprehensive web research ● Strong communication and time management skills, with a commitment to maintaining data accuracy and enhancing client satisfaction across a multi-platform. Work Experience Executive Virtual Assistant StyledBy-Monik Remote September 2021 - August 2022 ● Provided high level administrative support, including inbox management, calendar management and customer service. ● Enhanced productivity by decluttering inbox, adopting a functional management process, ● Managed executive schedules, coordinated weekly team meetings, and set reminders, boosting team productivity. ● Responded to customer inquiries via email and instagram DMs. ● Planned and posted social media content, increasing follower engagement and growing brand reach. Customer Service Representative Lagos State Conservative Center Hybrid January 2022 - July 2023 ● Delivered high level support by effectively managing inquiries daily, and achieving a 100% first contact resolution rate. ● Ensured a positive customer experience through clear communication and excellent phone etiquette. ● Reduced response time by 95% by prioritizing tasks and managing inquiries and consistently maintaining a response time of under 24 hours to enhance customer satisfaction. Executive Virtual Assistant On-site PurpleDazzle Events January 2017 - January 2019 ● Coordinate with clients, manage inquiries, and provide updates on event progress. ● Research and book vendors, handle contracts, and ensure all vendor services align with event requirements. ● Oversee schedules, travel arrangements, and timelines to ensure seamless event execution. ● Assist with social media promotion, email campaigns, and other outreach to boost event attendance and engagement. SKILLS Time Management Communication Skills Organization Skills Customer Support Problem Solving Multi Platform Support EDUCATION Crescent University, Abeokuta Ll.b Certification ALX Africa Virtual Assistant Training