Ajayi Titilayo

Ajayi Titilayo Nigeria Customer support/specialist - - Ajayi Titilayo PROFILE I am people-oriented and dependable professional. Able to build meaningful relationships with consumers while speaking with them over the phone. Interested in a virtual customer service representative role at your company to lend diverse product knowledge and interpersonal communication skills. EXPERTISE Communication Active listening Problem solving Empathy . . . Time management Customer relationship management (crm) Product knowledge Stress management CERTIFICATIONS customer service: problem solving and trouble shootings customer service: serving customers through chats and texts Program management Inbound sales EXPERIENCES Kenrich | March 2022- August 2022 Administrative assistant Planned and prepared for office events, such as meetings, conferences, and promotional activities. Assisted in using Office applications, Email, Trello, Slack, and other CRM tools for communications. Procom| September 2022 - Jan 2023 Customer support Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Achieved 97% average customer satisfaction rating to date, surpassing team goal by 12% EDUCATION Federal University of Technology, Minna University Bachelor of technology in biochemistry | 2016 - 2023 Did community service in registering all water factories in the state after each of the factories have been inspected Volunteered as an assistant laboratory technician in River basin Niger state. Nigeria Volunteered as the Library assistant at Beam of Glory schools, Lagos Nigeria. De-Clever Mabson college College Senior school certificate examination/ science |-