Ajay Singh

AJAY KUMAR SINGH (Training Manager/Auditor & Field Coach) D.O.B.: 02-FEB-1987 Nationality: Indian Location: Jaipur, India Mobile: - Email:- PROFILE Young Dynamic Hospitality Professional having Masters Degree in International Hotel Management along with experience of more than four and half year with a International QSR Brand. OBJECTIVE Seeking a Management position at a Renowned MNC where I can maximize my experience of Food Safety Management, quality assurance, brand protection, Team building, sales building, team hiring and Team Training. EDUCATION Lingaya’s University, Faridabad PG Diploma, International Hotel Management (July 2013) Leeds Metropoliton University, Leeds, UK Masters, Internarional Hospitality Management (December 2011) Agra University,Aligarh, U.P.India Bachelor’s degree in LifeScience (Zoology/Botany/chemistry) ,2009 LANGUAGES Hindi – Mother tongue English – Excellent reading, writing, listening andspeaking (IELTS 6.5 /2011) SPECIALIZEDSKILLS People Management Continuous Process Improvement Brand Standard/ Brand Protection Training and Leadership PROFESSIONAL EXPERIENCE Shift Manager (August 2013 to July 2014)– Worked with Burger King Dubai KEY ROLE & RESPONSIBILITIES Supervise production line operation in accordance with plant policies and procedures. Train and coach production line to the employees. Conduct employee performance reviews. Responsible for shift schedule which includes: work station  Coordinate production startups, shutdowns, and changeovers. Operate within standard operating procedures (SOPs) and Job Safety Analysis (JSAs). Coordinate with Human Resources for appropriate staffing levels. Schedule and conduct shift meetings. Reject product outside of specifications. Communicate with other Shift Supervisors and Restaurant General Manager. Shift Manager (October 2014 to April 2015)– Worked with Burger King India Assistant Restaurant Manager (April 2015 to September 2015) Worked with Burger King India KEY ROLE & RESPONSIBILITIES Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent with company quality  Training Coordinator for the restaurants Rostering for team members Champions recognition and motivation efforts  Assists Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions Ensures company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program  Ensures food quality and 100% customer satisfaction  Restaurant General Manager (September 2015 to January 2016) Worked with Burger King India KEY ROLE & RESPONSIBILITIES Control day-to-day operations by scheduling labour, ordering food & supplies & developing restaurant team. Ensure statutory compliance by maintaining registers and licenses. Control P&L by following cash/control security procedures, maintaining inventory, reviewing financial reports, and taking appropriate actions. Recruit, Interview & hire team members, conduct performance appraisals, take discipline action, motivate & train. Ensure maintenance of equipment, facility, & grounds through the use of a Preventive Maintenance Plan based on company standards. Ensure complete & timely execution of corporate and local marketing programs. Restaurants Excellence Manager/Field Trainer(January 2016 to April 2018) –Working with Burger King India and taking care of Twelve Restaurants KEY ROLE & RESPONSIBILITIES Creating Training Material Conducting Classroom Training sessions Conducting Floor Training sessions Conducting training Reviews of all Trainees in weekly/monthly basis. Visiting Different Restaurants to ensure 100% compliance of SOPs. Doing Process /training /Food safety Audits on monthly basis. Taking care of Internal Development Programs. Taking entire responsibilities of exam/result and promotion of team leaders. Doing Meetings with Area Managers and Operation Manager. Training Manager (January 2019 to August 2020) Worked with Burger Farm India Pvt.Ltd. KEY ROLE & RESPONSIBILITIES Control day-to-day operations by scheduling labor, ordering food & supplies & developing restaurant team. Ensure statutory compliance by maintaining registers and licenses. Control P&L by following cash/control security procedures, maintaining inventory, reviewing financial reports, and taking appropriate actions. Recruit, Interview & hire team members, conduct performance appraisals, take discipline action, motivate & train. Ensure maintenance of equipment, facility, & grounds through the use of a Preventive Maintenance Plan based on company standards. Ensure complete & timely execution of corporate and local marketing programs. OTHER INTERESTS Travelling, reading newspapers, global general knowledge, listening tomusic THE END