Ajay Mangrulkar

 Ajay Email- Mobile: - PROFESSIONAL SUMMARY: Enthusiastic, results oriented HR professional with an overall 8 years’ experience in HR Recruitment (Talent Acquisition). Have extensive experience in IT Software Industry. Possess extensive experience in Full cycle recruiting, managing client relationships, understanding the client’s business needs and delivering timely results. Excellent experience in Boolean & X-ray search. Great expertise in Keyword Strings. Excellent communication, strategy, sourcing and negotiation skills with a proven track record of excellence in the placement process. Good at Head Hunting for Talent Acquisition. Proven expertise in handling End-to-End Recruitment processes. Have exceptional hiring talent across IT, Retail, Health, Banking, Telecom and Manufacturing domains and also have great experience working with Non-IT positions as well. Good Knowledge of Software Development Life Cycle (SDLC). Good experience on working Applicant Tracking System (Google Hire).Have extensive experience in closing both development and testing positions. Recruited and hired candidates in state and out-of-state for Contract, Contract-to-hire (C2H) and Permanent IT positions. Well versed with Social Media hiring. Excellent in Campus Hiring. Identified, qualified, and closed candidates through the use of the Internet sites, senior technical resume database, and referrals. Negotiated salaries and hourly rates, extended offers of employment to successful candidates and filled all the necessary paperwork after the hire. Prioritized clients' requirements in a high volume, time-sensitive environment to meet deadlines. Possess excellent technical skills and great understanding of client’s requirement. Expert in sourcing and screening qualified candidates, interviewing, identifying talent and managing the hiring process Trained in SAP HR module Strong knowledge of Word, Excel, Word, Outlook and PowerPoint. PROFESSIONAL EXPERIENCE: iCresset Talent Solutions Feb 2019 – July 2020 Role: Manager – Recruitment Operations JOB PROFILE: My role involves both IC (Individual Contributor) and Account Management. Lead a team of 4 recruiters. Responsible & owning the end to end IT and Non-IT recruitment process. Work closely with business in order to deeply understand team’s organization structure, responsibilities, and key business drivers. Develop an ongoing and diverse pipeline using research, networking, database mining, etc. for prospective applicants. Sourcing Technical profiles from various recruiting channels like - job portals Naukri, LinkedIn, Facebook, Indeed, GitHub, Networking, Employee referrals etc. Active participation in the full cycle recruiting efforts, in charge of the offer proposal and negotiation process. Regular follow ups with offered candidate until on-boarding. Continuously building relationship with stakeholders and hiring within TAT. Responsible for leaving timely feedback for all the uploaded profiles on Application Tracking System (Google Hire), thus have good experience working on the same. Responsible for sharing weekly / monthly/ quarterly report to Delivery Lead. Emphasis on continuous improvement through new initiatives each quarter. Strong sourcing skills with a track record of implementing innovative and effective strategies for sourcing passive leadership talent. Desire to work in a dynamic, aggressively growing environment. Proven ability in building up effective relationships. Strong communication and influencing skills. Well versed with all the technical skills. Analysis of the JD for better understanding from technical leads/ managers / client’s perspective. Perform background verification of the selected candidates. Supervising and mentoring a team of 5 recruiters. Guiding the recruiters on all aspects right from understanding the JD, sourcing the profiles, screening, conducting preliminary interviews, formatting CV’s and help them with the submission process. Creation and maintenance of Job openings at various Job postings. Scheduling the shortlisted profiles for interview and ensuring following up. Directly handling the clients and interacting with on them a daily basis. Interaction with the clients for feedbacks and new requirements. Maintain excellent relationship with Stakeholders to ensure smooth process of acquiring good talent. Career In Tech Apr 2012 – Feb 2019 Role: Sr. Consultant HR – Recruitment JOB PROFILE: Plan & execute all the IT client deliverables. Handling end to end recruitments and delivering timely results to the client requirements as per the given TAT. Analysis of the JD for better understanding from technical lead / managers / client. Perform background verification of the selected candidates. Supervising and mentoring a team of 4 recruiters. Guiding the recruiters on all aspects right from understanding the JD, sourcing the profiles, screening, conducting preliminary interviews, formatting CV’s and help them with the submission process. Creation and maintenance of Job openings at various Job postings. Scheduling the shortlisted profiles for interview and ensuring following up. Sourcing talent through job portals (Naukri, Monster, LinkedIn, Facebook, Indeed, GitHub, Company Portal etc.), Internal Database, Employee Referral etc. Screening and short-listing candidate’s profiles as per the requirements of clients. Directly handling the clients and interacting with on them a daily basis. Interaction with the clients for feedbacks and new requirements. Maintain excellent relationship with Stakeholders to ensure smooth process of acquiring good talent. Good at vendor management. Maintaining daily/weekly/monthly reports such as Contact details of the Candidates, Interview tracker, Interview status reports, Closure reports & Feedback reports. HSBC - Electronic Data Processing India Pvt. Limited Nov 2009 – Mar 2012 Role: Customer Service Representative JOB PROFILE: Handled UK based customer queries related to different products they hold with HSBC. First point of contact for HSBC personal banking customers. Providing customers with best possible financial solution to meet their financial needs. Promote and sell HSBC products and services like Credit Cards, Savings Accounts, Investments, Mortgages, Personal Loans, Insurance, Review Savings and Up gradation of Existing Accounts etc. by identifying the needs and requirements on continuous basis to achieve the set targets. Best possible solution provided to all the customers whilst handling customer complaints and objections. Consistently maintained balance between quality and productivity whilst working for high risk queues which included International money transfers. Role included liaising with other departments, UK based branches and HSBC Branches abroad to resolve complex customer queries at the point of contact. Enhancing customer experience and ensuring that excellent customer service is provided. Achievements: Won Superstar Awards. Customer compliments, Positive Verbatim. Been a part of “Team of the Quarter” Awards. Error Free Quarters. Customer Satisfaction rated good on Customer Surveys. Additional responsibilities: Mentor Responsibilities Helping new CSEs (Delegates) to go live on the floor and take calls. This is done by conducting Role Plays for them, giving them Live Support, sending them solo on calls and monitoring their calls to evaluate adherence. Monitoring the delegates’ areas of development and their strengths and accordingly helping them out to progress further by concentrating on those areas on which they need help. Where necessary, certain delegates are put on corrective action and given support, so they can focus on specific areas of performance. Conducting refreshers from time to time on different topics to ensure that the delegates are more comfortable with the different procedures. Contributions: Helped in reducing the talk time of other CSEs and in performing better in sales by budding with them and giving several hints and tips. I have conducted devotions within the team from time to time to discuss various issues. I have always been a point of contact for referrals within the team. SnM Technologies, Hyderabad, India Aug 2008 – Sep 2009 Role: Technical Recruiter JOB PROFILE: Worked with H1B, TN Visa, EAD, Green Card and US Citizens. Great Exposure on various tax-terms like - C2C, W2, 1099. Worked on Job-Posting and managing portals like, dice, monster, career builder, social networking sites and Internal ATS. Handled the complete US recruitment process with the responsibility to provide staffing needs based on the client and vendor requirements. Experience working with Direct Clients and Third-Party Vendors / Implementation Partners. Working experience on Applicant Tracking systems (ATS) Good experience negotiating rates with Consultants and employers. Search, identify and qualify all potential candidates through recruiting calls screening candidates for essential function/duties, work history, training, technical skills, salary requirements and negotiation. Locate and identify potential candidates through the use of Job-Boards, social media, user groups/associations, candidate referrals, networking, etc. Ability to understand technical skills, latest buzz words in the industry. Excellent verbal and written communication skills. Strong attitude, aptitude, passion and confident posture. EDUCATION: Master of Business Administration (MBA - HR) Bachelor of Commerce (B com)