AJARAT TEMITOPE OLUFODUN
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PROFILE SUMMARY
I am passionate, youthful, and enthusiastic. Pursue opportunities that allow me to grow
professionally while utilizing my versatile objective skill to help promote your corporate mission and
exceed team goals. I seek a challenging option where I will be able to use my strong organizational
skills, educational background, and ability to work well with people, which will allow me to grow
personally and professionally.
EXPERIENCE
Sterling Bank plc
Social Media Agent
2024 to date
● Promptly respond to customer inquiries, concerns, and complaints across various social
media platforms.
● Provide precise information regarding products, services, and company policies.
● Offer effective solutions and professionally resolve issues.
● Monitor social media platforms for brand mentions, customer feedback, and potential issues.
● Identify and escalate urgent or sensitive issues to the appropriate teams.
● Respond to comments, reviews, and direct messages in a timely and personalized manner.
● Uphold the company's brand image and values in all online interactions.
● Communicate with customers in a professional, empathetic, and respectful tone.
● Address negative feedback constructively and work to resolve customer issues.
● Work closely with other departments, such as marketing, branding, and product
development, to ensure consistent messaging and customer experience.
● Employ CRM systems to manage customer data and personalize interactions.
● Continuously learn about the company's products, services, and policies to provide accurate
information to customers.
Sterling Bank plc
Call Center Agent
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2023 - 2024
Handle inbound calls from bank customers promptly and professionally.
Assists customers with inquiries, transaction details and general information.
Address customers' concerns and resolve issues effectively and efficiently.
Maintain accurate and detailed records of customer interactions and transactions.
Meet or exceed key performance indicators (KPIs) related to customer satisfaction,
and call resolution.
Sending emails to other teams regarding situations that cannot be resolved
immediately.
Collaborate with other call centre professionals to improve customer service.
Guide customers through troubleshooting, navigating the bank site, or using the
product and services.
Help to train new employees and inform them about the company’s customer
management policies.
Techmarket Limited
Sales Representative
2023.
● Responsible for initiating sales calls to prospective or current clients
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Prospect for leads and perform heavy cold-calling to build a pipeline of business
Supervise accounts daily to retain existing relationships.
Responsible for price and service negotiation with customers and vendors
Responsible for introducing the company’s products and services to customers
Responsible for offering quotes to current and prospective clients
Carry out research to identify companies not currently doing business with the organization
Frequent visits to customers to check business opportunities promoting company
products by attending events, exhibitions and so on.
Interact with customers on our online platform to satisfy their needs, take and process
their orders
Liaise with suppliers regarding orders, missing/damaged items or returns and process their
orders
Responsible for supervising shipments until delivery completed to guarantee smooth
operations and customer satisfaction
Perform other duties as assigned by the management
Dotmac Technologies Limited
Sales Representative
● Generated leads for customers
● Negotiated contracts with prospective clients
2022
● Obtained deposit and balance of payment from clients
● Maintained client records
● Hit and Exceeded set sales goals ‘
Ministry of Environment and Water Resources
Corp Member Nigeria
LASEPA
Research Intern Ikeja, Lagos
2022
2019
● Supported lab technologists in collecting and sorting data on physicochemical parameters of
wastewater
● Field Survey
● Facility Inspections
● Prepared research report for a finished experiment
Professor Ogundipe's Innovative Challenge
Head of registration team Lagos, Nigeria
2018
● Coordinated the registration process
● Ensure all procedures are followed
● Provided all needed materials for a smooth registration experience
EDUCATION
University of Lagos
B.sc Environmental Botany and Palynology
2016 - 2021
Certification
Virtual Assistant
Product management
SKILLS
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Google Workspace
CRM Management
Excellent written and verbal communication skills
Strong problem-solving and decision-making abilities
Empathy and customer-centric approach
Adaptability and flexibility to handle changing situations
Time management
Learning Agility
Attention to Detail
Organization
Ongoing
