Ajai Balaji

Ajai Balaji A Career Path: 7+ years of experience in the IT industry, including 4+ years of experience in Training industry as a freelancer, 3+ years of experience as an IT Infrastructure consultant as a freelancer. Specialization:    Microsoft Windows Server 2003, Microsoft Windows Server 2008 / 2008R2, Microsoft Windows Server 2012 / 2012R2. Microsoft Exchange Server 2003, Microsoft Exchange Server 2007, Microsoft Exchange Server 2010, Microsoft Exchange Server 2013. Cisco Certified Network Associate (CCNA) Routing and Switching. BATCH DETAILS (Retails, Corporate & Online): MCSA / MCSE (Windows Server 2003):  No. of batches: 35  No. of Students: 2 minimum  Total Hours: 3500Hrs Approx. MCITP (Windows Server 2008 / 2008R2):  No. of batches: 42  No. of Students: 2 minimum  Total Hours: 5040Hrs Approx. MCSA / MCSE (Windows Server 2012 / 2012R2): Mob: - Skype: ajaifreelancer E-Mail-  No. of batches: 12  No. of Students: 2 minimum  Total Hours: 500Hrs Approx. MCTS (Exchange Server 2007 / 2010 / 2013):  No. of batches: 7  No. of Students: 2 minimum  Total Hours: 100Hrs Approx. Real Time Experience (System Administrator):                      Responsible for third-level support for all technical related issues, handling 2500+ servers including physical and VM servers. Participated in complete system builds, upgrades, migrations and patch management. Implemented security policy and virus protection. Administered change management related to server upgrades and software installation. Provide 24/7 on-call support for Production Applications and Windows infrastructure. Deployment of Symantec Endpoint Protection Manager and antivirus client software on desktop/servers. Plan, Design and Implement customized GPO's for client infrastructure. Creating scheduled notification alerts for client definition updates and virus alerts. Configuring FTP sites through IIS Participating in the Planned, Emergency & DR Activities. Participating in discussions and creating Incident Reports and root cause analysis for all performance gaps identified during performance audits and reviews. Good exposure towards Incident, Change, Problem, configuration and release management Planning, Implementing and Maintaining Group Policy. Maintaining Security Policy and Audit Policy on Resources. Managing and Co-coordinating with Vendors and ensuring minimum downtime to close the call. Take over all ownership of all user call logged and ensuring resolution of calls within SLA. Creating a backup job and also took backup of data center on daily, weekly and monthly basis. Manage and administer private clouds in Hyper-V infrastructure. User rights and ID Management. Providing privilege to users as per desktop management policy/ domain policies. Installation and configuration of productivity tool like MS office / MS outlook/ outlook express e-mail client and other software / tools. Built servers and installed applications as per the company standards and requirements. Used windows 2008 Enterprise, R2, and Standard editions. Managing file/directory permission for NFS shares. Mob: - Skype: ajaifreelancer E-Mail-        Updated management on a regular basis through reports, email and presentations. Handling Incident, Change & Request Management. Providing timely response to the technical issues as per the SLA. Ticket Tool: HP SM9, Services Now. Support for day-to-day user problems. Preparing the shift roasters, managing the shifts. Preparing RCA  Prepared the environment for deployment of Windows Server 2008.   Analyzed the hardware and software requirements of Active Directory. Providing OS level support for Windows machine remotely for about 100 + machine including Windows 2003 servers and Windows 2008 servers which include AD, DHCP DNS, Cluster, etc. Check health status and work accordingly. Working on the multiple domain infrastructures and managing them. Troubleshooting problems with crashed servers and co-coordinating with vendors to bring back servers into operation as per SLA. Updating Operating system and Antivirus Patches. Configuring & Troubleshooting Desktop Environment. Installed Exchange server 2010 in IBM server x3500 M4. Managing Microsoft Exchange 2007 and 2010 Servers. Configure Outlook express & Mail Backup. Prepared and maintained documentation of technologies, standards and procedures.          Mob: - Skype: ajaifreelancer E-Mail-