AIZEL T. CABERTO
Caloocan City, Metro Manila
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Professional Experience
Employment Gap
April 2015-Present
• I was advised to take a medical leave when I got pregnant with my 2 nd child.
Telus
Customer Service – Uber
February 2015-May 2015
• Delivered high-quality service across multiple support platforms (email, chat, and phone).
• Showed empathy to frustrated riders and drivers while solving problems and addressing
unsatisfactory experiences
• Triaged issues and escalate them when necessary.
[24]7 Inc.
Email Support – Kohl’s
August 2014-February 2015
• Developed strong customer relationships and was responsible in resolving queries of the
customers through e-mail.
• Built customer relationships as part of the sales process
• Managed and take ownership of the resolution process for all customer related issues
• Informed member of current promotions and new or updated products
• Maintained up to date knowledge and assimilates quickly to new promotional offers and
programs.
Took a time off to take care of my child
April 2013- July 2014
Transcom
CSR – UPS
February 2013-May 2013
• Provided in-bound and out-bound customer support in a contact center environment.
• Used questioning skills to determine the nature of the call or inquiry.
• Used judgment to follow set processes to recommend solutions and provided customized
support when needed.
• Tracked customer package requests and assisting with delivery solutions, facilitating package
investigations.
• Answered My Choice customer inquiries.
• Provided a personalized customer experience through easy, quick and enthusiastic interactions
that allow our customer’s to accomplish their goals.
• Provided rate quotes and scheduling package pick-ups.
• Resolved customer concerns while cultivating positive customer relationships.
Employment gap due to pregnancy
November 2010- January 2013
Travel Nook
Reservation Officer
February 2010-November 2010
• Organized travels from beginning to end, including tickets, accommodation and transportation.
• Supplied travelers with pertinent information needed for their travels.
• Researched various destinations and means of travel regarding prices, customs, weather
conditions and reviews.
• Diagnosed the clients’ specifications and wishes and suggest suitable travel packages or
services.
• Collected deposits and balances.
• Used promotional techniques and prepare promotional materials to sell itinerary tour packages.
• Created and updated electronic records of clients.
• Maintain relationships with key persons.
• Kept financial statements and documents.
SKILLS
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Excellent customer service skills
Adept in using MS office
Knowledgeable in Amadeus system
Ability to work independently
Proficient in English language, verbal and written
Social Media savvy
Educational Attainment
• Technological Institute of the Philippines, Bachelor of Science in Computer Science (Some
College)
