Aizel Caberto

AIZEL T. CABERTO Caloocan City, Metro Manila -- Professional Experience Employment Gap April 2015-Present • I was advised to take a medical leave when I got pregnant with my 2 nd child. Telus Customer Service – Uber February 2015-May 2015 • Delivered high-quality service across multiple support platforms (email, chat, and phone). • Showed empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences • Triaged issues and escalate them when necessary. [24]7 Inc. Email Support – Kohl’s August 2014-February 2015 • Developed strong customer relationships and was responsible in resolving queries of the customers through e-mail. • Built customer relationships as part of the sales process • Managed and take ownership of the resolution process for all customer related issues • Informed member of current promotions and new or updated products • Maintained up to date knowledge and assimilates quickly to new promotional offers and programs. Took a time off to take care of my child April 2013- July 2014 Transcom CSR – UPS February 2013-May 2013 • Provided in-bound and out-bound customer support in a contact center environment. • Used questioning skills to determine the nature of the call or inquiry. • Used judgment to follow set processes to recommend solutions and provided customized support when needed. • Tracked customer package requests and assisting with delivery solutions, facilitating package investigations. • Answered My Choice customer inquiries. • Provided a personalized customer experience through easy, quick and enthusiastic interactions that allow our customer’s to accomplish their goals. • Provided rate quotes and scheduling package pick-ups. • Resolved customer concerns while cultivating positive customer relationships. Employment gap due to pregnancy November 2010- January 2013 Travel Nook Reservation Officer February 2010-November 2010 • Organized travels from beginning to end, including tickets, accommodation and transportation. • Supplied travelers with pertinent information needed for their travels. • Researched various destinations and means of travel regarding prices, customs, weather conditions and reviews. • Diagnosed the clients’ specifications and wishes and suggest suitable travel packages or services. • Collected deposits and balances. • Used promotional techniques and prepare promotional materials to sell itinerary tour packages. • Created and updated electronic records of clients. • Maintain relationships with key persons. • Kept financial statements and documents. SKILLS • • • • • • Excellent customer service skills Adept in using MS office Knowledgeable in Amadeus system Ability to work independently Proficient in English language, verbal and written Social Media savvy Educational Attainment • Technological Institute of the Philippines, Bachelor of Science in Computer Science (Some College)