Aiza Veronica Ramiro

who am I... AIZA VERONICA RAMIRO AMAZON VA | PPC/KW REASEARCHER CUSTOMER SERVICE EXECUTIVE B15 L42 Villa Palao , Brgy Banlic, Calamba City, Philippines| 4029 Mobile no. : - | --| Skype : live:.cid.fed2cfb2dcaf4579 WhatsApp : - THIS IS WHAT i AM TODAY... My mission is to help my clients achieve their long-term goals while also providing highly effective services for the greater good. Working with transparency, initiative, and treating my client's business as my own are my primary core values. I take ownership of my role and honor commitments. Well-versed in working with a diverse range of individuals and can work independently or in a team environment. Excellent communicator with keen attention to detail and the ability to work despite pressure to meet goals. Where I have been... July 2018-August 2022 (Local Fulltime) TTEC HOLDINGS INC TTEC Holdings, Inc. (NASDAQ: TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. With nearly 62,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. Specialist, Quality Assurance : In a regular manner, I evaluate and monitor agents' call behavior performance according to quality specifications and requirements. My goal is to maintain accurate quality data including call tracker notes, customer service levels, knowledge of systems and procedures. And I create call tracker review, research complaints while providing feedback, and ideas on improvement to processes and teammates. Also, I am responsible for sending End-of-Day/End-of-Week reports. Customer Support Executive Escalations | Fraud Specialist Manage and report account fraud activity Safeguard the security of customer accounts Process payments and disputes Generalist Tier 2 - Storefronts support Handle billing Manage account restoration Process payments and customer request July 2017-March 2018 (Local Fulltime) REEL SERVICE PHILIPPINES INC. Reel Service Ltd is the largest semiconductor, electro-mechanical and mechanical component finishing service and materials provider in Europe providing complete component solutions for device manufacturers, distributors, contract assembly providers and end users. Clerk Transaction and Coordination Data entry -Ensures data is accurate before entering into relevant databases Manage inventory - purchase orders, receiving, storing and issuing the goods Handle calls and emails Nurturing grit. Magneting success. aiza veronica ramiro |-| +63 - | Calamba City | 4029 | Philippines paRT TIME JOB/OJT... August 2022 - Present Amazon PPC Specialist Apprentice Venley Clothing (University Apparel) Keyword research | PPC management- audit, campaign creation, optimization up to making business reports. education and Training... Education BS Information Technology, College of Saint Bernard of Clairvaux , Lucena City School Yr- St. Bernard of Clairvaux Catholic School is a a Registered TESDA School that provides more than academic C U S T O M Eexcellence, R S E R V I C ESBS R E Pprovides a support system that allows for great things to happen. Engineering and Science Education Program, Quezon National High School , Lucena City School Yr- Quezon National High School is a major public secondary science high school in Brgy. Ibabang Iyam, Lucena City, Philippines. It is one of the largest contingent national high schools in the Philippines, both by size and by population, with more than 11,000. Trainings Customer Experience 101 Year 2020 Six Sigma 2020 Personal Development 2021 E-commerce - Amazon Seller VA 2021 Amazon Product and Supplier sourcing 2021 Amazon Keyword Research 2021 Amazon Product Listing 2021 Amazon Inventory Management 2021 Amazon Sponsored Ad 2021 Amazon Customer Service 2021 Helium10 Basic Navigation 2021 Amazon PPC -in depth training 2022 Amazon Product sourcing (FBA) 2022 Shopify 101 2022 Shopify Dropshipping 2022 Shopify Basic Operations 2022 SOFTWARES / PROGRAMS Software for Amazon Sellers- Amazon Seller Central, Helium10, Keepa, Amazopen - Right Click Search Communications – Slack, MS teams, Skype, Zoom, Google Hangouts, WhatsApp Social Media – Facebook, Twitter, Pinterest, Instagram Project Management Tools – Asana, Google calendar, LifeAt Spaces MS Office (Excel, Word, Powerpoint), Gmail (Email, Docs, Reader, Calendar, Gdrive) Creatives- Canva, Photoshop, Capcut, Loom Nurturing grit. Magneting success. aiza veronica ramiro |-| +63 - | Calamba City | 4029 | Philippines REference Name: Junvi Llenes Company: Ttec Position: Operation Manager Phone no. : - Name: Catherine Dawal Company: Ttec Position: Team Leader Phone no: - Name: Robert Cuenco Company: Ttec Position: QA Supervisor Phone no: - WHY YOU SHOULD HIRE ME... Adaptable, highly reliable, and easy to work with. I take ownership of my role and honor commitments. Business Growth-Oriented . I thrives on difficulties and challenges because I know it is the path to growth. Coachable , open to new ideas and motivated to learn new things that can help me develop and improve. “Persistence is to the character of man as carbon is to steel.” — Napoleon Hill Contact me today! Facebook Linkedin Onlinejobs.ph Strikingly AIZA VERONICA RAMIRO AMAZON VA | PPC/KW REASEARCHER CUSTOMER SERVICE EXECUTIVE B15 L42 Villa Palao , Brgy Banlic, Calamba City, Philippines| 4029 Mobile no. : - | --| Skype : live:.cid.fed2cfb2dcaf4579 WhatsApp : - Nurturing grit. Magneting success. aiza veronica ramiro |-| +63 - | Calamba City | 4029 | Philippines