Aiza Tiongson

AIZA N. TIONGSON Address: Sta. Elena Village Antipolo City Mobile: #- Email:- OBJECTIVE: Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. EDUCATIONAL BACKGROUND: University Of The East BS in Hotel and Restaurant Management Metro Manila St. Daniel Christian Academy Antipolo City WORK EXPERIENCE: Homebased Freelancer Customer Care Support May 2019 to May 2020 Duties and Responsibilities:  Ecommerce using Shopify and Zendesk  Handles inbound and outband calls and email (i.e general inquiry to product specific)  Processing, modifying, and cancellation of orders  Processing refunds, replacement and returns  Tracking orders  Other tools use are DPD, Royal Mail, Google Spreadsheet, Paypal and Stripe One Mega Group Inc. Receptionist Pasig City February 2015 to March 2016 Duties and Responsibilities:       Directed incoming calls to internal personnel and departments, routing to best-qualified department. Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records. Prepared packages for shipment, pickup and courier services for prompt delivery to customers. Arranged accommodations and travel plans for visitors and presented updated itineraries. Scheduled appointments, forwarded phone calls and completed task on multi-line office phone. Sorted, received and distributed mail correspondence between departments and personnel. MacGraphics Carranz International Corporation Administrative Assistant Antipolo City November 2011 to September 2014 Duties and Responsibilities:  Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.  Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.  Maintained staff directory and company policy handbook for human resources department.  Monitored premises, screened visitors, updated logs and issued passes to maintain security. SKILLS:           Office administration Multitasking Dependability Social media knowledge MS Office Google Spreadsheets Word processing Zendesk Highly dependable Excellent attention to details PERSONAL DETAILS: Birthdate Age Height Civil Status Birthplace Religion REFERENCES: Eveneil Roy Flores Financial Consultant American Express - Jan Satsatin Accountant (CPA) - : : : : : : January 11,-’7 Single San Juan Manila Born Again Christian