Skills
MS Office, Amadeus, Concur, Gethere, Apollo GDS
Experience
Pelican Executive Suites, BF Homes Paranaque: Admin and Customer Service
July 2016- November 2016
Process reservations by mail, telephone or central reservations systems referral
Prepares letters of confirmation and check in details
Open and close the availability as and when required of hotel in all the gds channels, IDS channels and on the hotel website
Prepare cleaning schedule
Communicate with the onsite managers regarding check in’s, customer concerns and cleaning schedule
Exl Services, Pasay City: Navigation and Online Travel Counselor, American Express Business Travel
Dec 2013 – Mar 2016
Assisted clients with online booking tool navigation
Assisted clients with flight, hotel and car reservation changes and cancellations
Assisted technical team with basic troubleshooting and escalated errors to them as needed
Aegis Services, Ortigas Pasig City: Hotel Agent, Executive Hilton Hotel
Mar 2010 – Dec 2013
Booked individual hotel reservations
Assisted clients with inquiries
Completed group hotel bookings for special events and conventions
Education
Adamson University, Ermita Manila: BS Psychology 2006
Awards
Top Agent Award, Hilton Hotels Q1 2013
References
Roselle Gale Aranz - Colleague at American Express Business Travel-
Rosalyn Gabuya - Manager at American Express Business Travel-
Jose Mariano Mendoza - Supervisor at American Express Business Travel-
Angel Baldo - Supervisor at Aegis Services Philippines-
Sheila Concepcion Tilbe - Cousin-
