Aiza R. Robledo

AIZA R. MANGUNE 23 San Agustin Norte Arayat, Pampanga--CAREER OBJECTIVE: To secure a challenging position where I will be able to put into use my leadership and contact center skills to contribute to the progress of the company I will be working for. WORK EXPERIENCE: March 2019 to June 2020 ABBELLA MEDICAL STAFFING - BALTIMORE,MARYLAND SENIOR RECRUITER DUTIES: -Reviewing applicants' resume/curriculum vitae -Placing and assigning employees at clinics, hospitals, and other medical facilities -Communicating efficiently with employers and employees ensuring the needs of both are met in a timely and effective manner -Performing background checks on potential employees, as well as checking upon given references, transcripts, and credentials -Check required documents submitted by applicants to be reviewed by the Facility. September 2019 to April 2020 INTERGRAL DEVELOPMENT PERTH,WESTERN AUSTRALIA LINKEDIN SPECIALIST DUTIES: -Reach out to prospects via Linkedin for Possible Lead Appointment -Send Connection Request and send follow up messages using Sales Navigator to set further appointment -Build Profile using Sales Navigator for Leads Prospect October 2017 to March 2019 CHANGE3 ENTERPRISES LLC SCOTTSDALE,AZ ADMIN STAFF TEAM LEADER, LEAD GEN APPOINTMENT SETTER and LINKEDIN SPECIALIST DUTIES: -Manage, train, and coach new and tenured -Hire and Conduct Interviews -Reach out to prospects via telephone and email -Reach out to prospects via LinkedIn leading to appointment setting -Send LINKEDIN connection invites to US Based Professionals -Send follow up messages via LINKEDIN after connection and set further appointments July 2017 to October 2017 MILAMAR COATINGS OKLAHOMA CITY LEAD GENERATION SPECIALIST DUTIES: -Reach out to prospects via telephone and email -Generate marketing qualified leads that are processed as new opportunities and sent to the sales team. -Set appointment to prospects regarding Wall Coatings and FLOOR Coatings. February 2015 to June 2017 SALESSTAFF LLC TEXAS,USA ADMIN STAFF- PRODUCTION MANAGER, LEAD GEN APPOINTMENT SETTER and LINKEDIN SPECIALIST DUTIES: -Manage, train, and coach new and tenured -Hire and Conduct Interviews -Ensure compliance to Campaigns and Projects -Create schedule for each Projects/Campaigns and Assign Labor (Scheduling) to ISRs -Assist in New Hire Training Classes and Call Plan Training.Ensure coverage on the Production and make sure to have Labor on all campaigns/projects -Reach out to prospects via telephone and email -Reach out to prospects via LinkedIn leading to appointment August 2011 to January 2015 RANDOLPH FAMILY DENTAL SMILE CENTER CLARKFIELD,PAMPANGA ADMIN STAFF - SUPERVISOR DUTIES: - Coach new agents how to familiarize tools and resources - Manage, train, and develop team members. - Provide effective feedback and coaching to agents - Ensure compliance with Insurance Claims and Insurance Breakdown of Benefits - Call patients to remind about future and scheduled appointment - Follow up claims and submit XRAY and Charting as services rendered to Insurances - Verify Insurance January 2009 to July 2011 T-MOBILE CLARKFIELD,PAMPANGA TEAM MANAGER and PHONE SUPPORT SUPERVISOR DUTIES: -Coach new and veteran agents in customer service, quality and information on the production floor and in the monitoring office in order to improve quality results. - Provide effective feedback and coaching to agents - Conduct monitoring session with clients in a professional manner - Meet daily, weekly and monthly goals and complete related reports - Help motivate agents on the floor by using creative strategies to keep enthusiasm and quality momentum high - Assist in New Hire Training classes and transition periods as needed - Will be required to spend time on the phones as part of the improvement process of Representatives June 2008 to JULY 2011 T-MOBILE CLARKFIELD,PAMPANGA CUSTOMER SERVICE REPRESENTATIVE (CSR) and Phone SUPPORT DUTIES: - Greet customer in a courteous, friendly and professional manner using agreed upon Procedure - Listens attentively to customer needs and concerns; demonstrates empathy. - Walk through BASIC TROUBLESHOOTING PROCESS. EDUCATIONAL BACKGROUND: 2004 to 2008 Tarlac State University Tarlac City Bachelor of Science Administration Major in Entrepreneurship- CAMBA NATIONAL HIGHSCHOOL CAMBA ARAYAT PAMPANGA HIGHSCHOOL GRADUATE- SAN AGUSTIN ELEMENTARY SCHOOL ARAYAT PAMPANGA ELEMENTARY GRADUATE TRAININGS AND SEMINARS ATTENDED: JUNE 2020 COACHING FOR FB ADS (Dearly Plinky Llamzon) MAY 2011 LEADERSHIP DEVELOPMENT TRAINING NCO CLARKFIELD PAMPANGA APRIL 2011 GENCARE PRODUCT TRAINING (Includes resolving billing issues, rate plan changes and troubleshooting for contract and non- contract accounts) NCO CLARKFIELD PAMPANGA FEBRUARY 2011 FLEXPAY PRODUCT TRAINING (Includes resolving billing issues, account payments, rate plan and account changes for monthly accounts NCO CLARKFIELD PAMPANGA JUNE 2010 Management Indoctrination Training (Coaching, Team Building, Time Management and Motivation) NCO CLARKFIELD PAMPANGA JULY 2009 Team Manager Development Program Leadership and Development Department NCO CLARKFIELD PAMPANGA JUNE 2008 NCO FOUNDATION TRAINING (Includes Communication, Geography, Soft Skills and Phone Techniques) Leadership and Development Department NCO CLARKFIELD PAMPANGA ACHIEVEMENTS: January 2011 Diamond Club Top Team Manager T- Mobile Prepaid December 2010 Top Team Manager of the Month T- Mobile Prepaid November 2010 Top Team of the Month T- Mobile Prepaid November 2010 Top Quality Performer of the Month T- Mobile Prepaid June 2010 Top Quality Performer of the Month T- Mobile Prepaid ABOUT ME: Your company needs a young and highly professional with enough knowledge and skills as a virtual assistant. Someone who help your business to grow through new and effective digital marketing like Facebook Ads. Also I can be an asset of your company when it comes to generating Leads through Cold Calling and Appointment Setting. TECHNICAL SKILLS: Canva,Ads Manager Other Skills: Google Drive, Google Docs, Google Forms and Microsoft Office, Dropbox Accomplishments: Leads I got after I ran a campaign for less than 24 hours. The goal is to get atleast 100 leads with minimum ad spent . The amount cost is in Philippine peso currency .