Aiza Nollan

AIZA NOLLAN WORK EXPERIENCE Metropolitan Solutions Philippines Limited Corp. 2019 - present Actively engaging clients using various modes of communication, including as phone calls, emails, and texts, to give assistance, follow up on previous interactions, collect feedback, and conduct surveys. Often endeavor to enhance customer satisfaction, trust, and retention by answering inquiries, resolving issues, and ensuring a positive customer experience. CONTACT --Tambo, Lipa City Batangas EXPERTISE Communication Results Manila, Inc. Fiesta World Mall Building A Maraouy Highway, Lipa City, Batangas- In charge of serving as a liaison between businesses and their clients. Provided support in handling various inquiries, including complaints, orders, errors, billing concerns, cancellations, and more. Constructive analysis of pertinent data to identify patterns that indicate fraudulent activity, assess the associated risks, identify potential issues, and, if required, communicate findings to the appropriate authorities. EDUCATION Time management Conflict resolution Adaptability Batangas State University BS Development Communication- LANGUAGE English Tagalog SKILLS SUMMARY Victor Serafin V. Abando Escalation Team Supervisor Metropolitan Solutions Philippines Limited, Corp Lyzza Dimaano Human Resource Specialist Xact Accounting