Aiza Fajardo

Aiza B. Fajardo Skype: Aiz Fajardo – virtual bella | Mobile: - | Email:- Experience Virtual Business Support Associate | March 2013 - Provides various types services to entrepreneurs and businesses performing tasks including, but not limited to digital marketing, executive assisting, E-commerce, customer support, social media and other administrative tasks. Executive Assistant to CEO | Kiwi Avenue - Project management Graphic Design using Canva (flyers, brochures, handbooks, manuals etc.) - Dubsado • Workflows • Client portal setup • Proposals • Questionnaires (designing & sending) • Invoices (sending and updating) • Calendar/scheduler updates • Wordpress website updates Executive Assistant to CEO (CST Tax) | Website Administrator Expatland - Social media management and updating of website – ensuring that contents are new and original, functionalities and features are in line with overall strategy Developing and updating marketing collaterals for website and company distribution - Managing social media channels – Facebook, Twitter and LinkedIn - monitors and promotes engagement thru consistent and relevant posts update to maintain visibility Research and curate articles and graphic designs for posting - Monthly creation and distribution of newsletter by MailChimp - Performs ad hoc duties as required - Page 2 Team Lead Supervisor - Kinsale Research (Amazon.com) - Remote supervision of 8 VAs to ensure prompt and efficient performance, using Tencent QQ, Email and Skype as a method of communication. Overall Amazon store and team management Product listing and optimization, FBA order processing, feedback, reviews and testimonial management Generates daily, weekly and monthly reports utilising Excel and Power point Sales Development Representative -Lead Liaison Marketing Automation Company - Responsible for supporting sales and marketing development activities. - Responsible in social media management, lead generation, setting up automation using Lead Liaison's marketing automation capabilities, identifying new opportunities and doing whatever I can to help grow the company's revenue and provide remote support in the company’s high-growth phase. Communications Associate – Wildfire Workshops - - Provides remote office activities coordination support with clients and members, managing information utilizing Salesforce website by communicating with Evolutionary Business Council existing and potential members by Email and Skype. Event planning, calendar management and other ad hoc duties as required Executive Assistant / Product Management – Chuan Kok Hardware and Machinery Singapore - Item inventory monitoring Report generation Website content development Sales tracking Amazon product listing Ad hoc tasks as required Page 3 Quality Specialist (Customer Support) November 2009–November 2012 Infocom Technologies▪ Don Chino Roces Ave. Pasong Tamo Makati City - Monitor and evaluate employees’ performance to ensure all steps are followed according to company defined rules and processes provide accurate and timely QA monitoring reports as feedback to the Operations group to increase customer service level formulates recommendation for policy and procedure changes based on quality monitoring trends, - Documents quality issues and performance measures for management review and reference - Formulate, revise, proofread and edit campaign's procedures and processes, - Responsible in documentation and presentation of observed and finalized recommendations in specific areas of development Develop and implement client-specific training programs by recommending appropriate learning and job support solutions Conducts training for newly hired and existing employees, to ensure performance competency and efficiency - - Customer Service Associate April 2009 – October 2009 ePLDT Ventus (PLDT 177) ▪ NSOB Building, Espana, Manila - Handles and responds to existing and prospective corporate client's Billing and products and services queries and requests for PLDT’s corporate account; creates and monitors email escalation and follow up for pending requests and applications - Creates and process new account and new service applications Customer Service Associate - September 2007 – October 2008 EPerformax Contact Center▪ BPI Bldg., Makati Avenue Makati City - Handles and Responds to existing client's billing and products and services inquiries for Washington Mutual credit card account; Process over the phone applications, account blocking and termination and payment transactions - Performs balance transfers upon client’s request Page 4 Education BS ECE | POLYTECHNIC UNIVERSITY OF THE PHILIPPINES | 1998 - 2002 RAMON MAGSAYSAY HIGH SCHOOL | 1994 – 1998 On the Job Training Philippine Long-Distance Telecommunications Company Special Projects Division SMART Tower, Ayala, Makati Skills & Abilities - Possess management and leadership skills acquired from years of working with clients and businesses in different parts of the world. Adept in using numerous CRM, communication, invoicing, marketing, social media and organization tools in performing and executing tasks Systems - Amazon AliExpress Asana Better Proposals Calendly Canva CJ Dropshipping Dubsado Ebay Helium 10 Freshdesk Google suite Trello Wix Wordpress Xero Zendesk Zoho - Hootsuite LastPass MailChimp Microsoft Office New Old Stamp Podio Salesforce Shopify Slack Social Pilot Storefeeder Page 5 Page 2