Aiza Carbon

I’m an experienced Ecommerce Support Specialist with over 5 years of hands-on experience in Shopify operations, product catalog management, order fulfillment, and customer service. I also bring more than 8 years of background in administration and procurement, giving me a well-rounded edge in supporting both frontend and backend business operations.

My focus is on delivering smooth, accurate, and timely ecommerce support to help businesses scale efficiently. I have managed thousands of product listings and fulfilled hundreds of orders across platforms like Shopify, Amazon FBA, eBay, and Poshmark. My work includes everything from product uploads, listing optimization, refunds, returns, and order tracking, to direct email and chat communication with customers.

In my most recent roles, I:

• Processed ecommerce orders and managed customer inquiries via Shopify Inbox, email, and live chat.
• Oversaw end-to-end product catalog management using Shopify and Odoo, including SEO-rich descriptions and optimized images.
• Coordinated with suppliers for procurement, stock monitoring, and restocking.
• Handled logistics, shipping documentation, and return processes.
• Contributed to 2.5M OMR in sales revenue through accurate fulfillment and responsive customer care.
• Created quotations for bulk orders and B2B clients, including schools, gyms, and government sectors.
• Managed social media activities using tools like Meta Suite and Canva to enhance brand visibility and customer engagement.

I’m tech-savvy and efficient with tools such as Trello, Asana, Google Workspace, AutoDS, Vendoo, Prime Lister, Ecomhunt, Helium10, and Semrush, ensuring that every task is organized and delivered on time.

I pride myself on being proactive, detail-oriented, and customer-focused. I know how to work independently in remote environments while maintaining excellent communication and accountability. My ability to juggle multiple tasks and platforms, while keeping customer satisfaction at the forefront, makes me a reliable partner for ecommerce businesses looking to grow sustainably.

Whether you need help with day-to-day ecommerce tasks, backend admin support, or customer service, I’m ready to step in and deliver real results.

Let’s work together to streamline your operations and boost your online business.