Aiyedogbon Boluwatife Oladipupo

I am a detail-oriented and customer-focused Customer Support Specialist with practical experience in both front-line service and back-office operations. My career began with a 3-month contract role in customer support from May to July 2024, where I built a strong foundation in customer service and issue resolution.

In January 2025, I joined Teleperformance (now known as TP) as a full-time Customer Support Specialist. There, I provided consistent, high-quality support across multiple communication channels. In addition to front-line responsibilities, I also worked as Local Ops Back Office Support, managing tasks like data validation, ticket tracking, and internal escalation handling—ensuring operational efficiency and smooth internal processes.

I have hands-on experience working with CRM tools and platforms such as Slack, Beehive, and Microsoft Excel, which I’ve used for effective communication, reporting, task management, and customer data handling. These tools have enabled me to stay organized, respond quickly to customer needs, and collaborate efficiently with internal teams.

I’m passionate about creating positive customer experiences, solving problems with empathy and efficiency, and contributing to team success. I’m also adaptable, tech-savvy, and always eager to learn and grow in the customer service field.