WONG NURAISYAH
Singapore ♦ - ♦-♦ Availability: Immediate
LINKEDIN
● linkedin.com/in/nuraisyah-wong-0568b562
PROFESSIONAL SUMMARY
Seasoned Operations Manager and talented leader with 7 years of experience applying exceptional planning and problem-solving
abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while
improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills,
talent for spotting areas in need of improvement and implementing changes with a strategic approach.
SKILLS
Innovative Thinking
Strategic Planning
Product Development
Business Strategy
Operations Management
Customer Service
Teamwork
Process Improvement
Problem-Solving
Team Leadership
Planning and Implementation
Change Management
EXPERIENCE
Operations Manager, 01/2022 – 12/2024
Ministry of Health – Singapore
● Spearheaded inter-agency collaboration initiatives to align with Trust & Safety goals, leading to significant improvements
in policy enforcement on government digital platforms (Ministry of Health website).
● Successfully led cross-functional teams to optimize system operations and drive strategic process improvements for highrisk sectors under vulnerable categories.
● Supervised ground operations staff (approx. 30 staff) and kept compliant with ministry policies and procedures.
● Developed and implemented strategies to maximize customer satisfaction.
● Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks
accordingly.
Operations Manager, 10/2020 - 12/2021
Health Promotion Board – Singapore
● Supported cross-functional teams including tech and data analysis—to enable efficient sector operations, directly impacting
developer success across digital platforms.
● Initiated 'GoWhere'(site) government portal's content strategy for operational testing sites, ensuring high-quality user
experience and safety standards.
● Drove initiatives to refine COVID workflows, demonstrating commitment to operational excellence and risk reduction in
healthcare.
● Supervised operations staff (40) and kept employees compliant with company policies and procedures.
Quality & Operational Excellence, 03/2019 - 09/2019
Facebook (Meta) APAC – Singapore
● Supervised (30) Quality Assurance calls daily to uphold service quality and ensure compliance is within policies guidelines
(Trust and Safety).
● Conducted thorough investigations into escalations, contributing significantly to policy compliance.
● Reviewed internal systems regularly for potential inefficiencies or gaps in functionality that could impact overall
performance.
● Implemented continuous improvement initiatives for ongoing process optimization and better performance metrics.
Operation Manager, 06/2018 – 02/2019
Google APAC – Singapore
Building strong communications between Google and Media Ad agencies to ensure smooth operation deliverables for all new and
on-going campaigns. Keeping close relation with Ad agencies operations media planning and budgeting.
Operation Associate (Compliance), 05/2017 – 05/2018
GE Healthcare – Singapore
Part of the Legal team to oversee the compliance and policy for third party agencies for GE Healthcare in APAC. Worked across
teams with sales and project to ensure clients on board are compliant with background checks. Conduct interviews with clients to
ensure they are top notch compliant to join the big company.
Senior Ads Policy Specialist, 04/2014 – 04/2017
Microsoft Corporation – Singapore
Worked alongside technical support team, sales team, engineers and clients of Bing Ads serving the APAC region. Helped clients
with optimizing their ads and solving their technical issues such as policy infringement, rejected ads, keywords. Created
centralized learning platform using One Note across APAC, EMEA and US teams to share learnings and policy updates.
ACCOMPLISHMENTS
● Successfully onboarded 70 government sectors ensuring operational excellence within MOH's compliance framework. Ministry of Health
● Partnered with 276 medical service providers to advocate Self Swab model, leveraging problem-solving skills to improve
public health operations. - Ministry of Health
● Successfully created Health national webpage for Members of public to seek in depth information. - Health Promotion
Board
● Implemented standardized processes and improved operational workflows across the APAC operation team while
enhancing chatbot intelligence to identify business needs and protocols. – Facebook (Meta)
EDUCATION
Bachelor of Arts Honors: 2nd Class Honor, International Business, 07/2023 (Birmingham University, UK – Singapore)
Diploma: Counselling & Psychology, 2012 (Kaplan Singapore)
CERTIFICATIONS/ AWARD/ LANGUAGE
2022 - Foundations of Project Management, Google.
2020 - Google IT Support Professional, Google.
2020 - Digital Marketing, Linkedin.
2017 - BingAds Accreditation, Microsoft.
2015 - Advanced Certificate in Governance, Risk & Compliance, International Compliance Training Academy.
Award – National Resilience Medal (Prime Minister Office, Singapore)
Language – Native English, Malay, Bahasa Indonesia, Conversational Mandarin
