Aisosa Kester Iyengumwena
36 Owegie Street, Off Ekenwan Road, Benin City, Edo State | - |-| linkedin.com/in/aisosa-kester-iyengumwena
--Objective
A proactive and results-driven Virtual Assistant with experience in administrative support, client
relations, and travel planning. Looking to assist organizations in optimizing workflows, improving
scheduling, and providing excellent client support. Proficient in Google Workspace and other
office tools, with a strong emphasis on attention to detail and communication.
--Core Competencies:
Administrative Support: Calendar management, email filtering, document preparation, meeting
scheduling
Travel Planning: Booking flights, accommodations, and coordinating itineraries
Customer Service: Effective communication, problem-solving, and client management
Technology Skills: Google Workspace (Docs, Sheets, Gmail), Microsoft Office, CRM systems
Organizational Skills: Time management, multitasking, attention to detail
Research & Reporting: Data collection, report creation, and providing actionable insights
--Professional Experience
Virtual Assistant (Freelance)
2024 – Present
Provide administrative support to clients, including managing schedules and email
correspondence.
Create travel itineraries and handle booking arrangements for clients.
Use Google Workspace to create documents, spreadsheets, and presentations.
Offer proactive problem-solving, ensuring client satisfaction and timely completion of tasks.
Hospitality Industry (Client Support Specialist)
2020 – 2024
Handled client inquiries and resolved complaints, ensuring high levels of satisfaction.
Assisted in organizing events and coordinating team schedules.
Managed client databases and maintained detailed records of interactions.
--Skills
Administrative Support
Travel Planning & Itinerary Creation
Scheduling & Time Management
Google Workspace (Docs, Sheets, Calendar)
Communication & Client Relations
Problem Solving & Resourcefulness
Adaptability & Growth Mindset
--Education
Edo State Polytechnic, Usen (2016 - 2018)
Stonebridge Academy (2011 - 2014)
Sure Future Academy (2008 - 2011)
Rokibet Nursery & Primary School (2000 - 2008)
Edo State Polytechnic; Accountancy (2016 - 2018)
ALX VA Program (Cohort 6) (Aug. 2024 – Nov. 2024)
--Languages
English (Proficient)
--Professional Summary:
Detail-oriented and proactive Virtual Assistant with expertise in providing remote administrative
support. Equipped with a strong background in customer service, time management, travel
planning, and scheduling. Adept at utilizing Google Workspace and Microsoft Office to
streamline operations, increase efficiency, and enhance client satisfaction. Ready to deliver
exceptional administrative support and help businesses run smoothly.
