AISHWARYA C M
TRAINING OPERATIONS &
CUSTOMER SERVICE MANAGER
DETAILS
PROFILE
ADDRESS
Training Operations/Customer Service Manager with 5+ years of successful
experience, recognized consistently for Performance, Excellence and Contribution in
workspace.
#33, Springdale Saffron,
Nagaraj Layout, Vijaya Nagar,
Whitefield, Bengaluru 560066
PHONE
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Excellent Reputation for Resolving Problems & Improving Client Satifaction.
PROFESSIONAL SNAPSHOT
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Business Development and Operations Manager,
WIZDO Training and Consulting Pvt Ltd
DATE OF BIRTH
FEB 2020 - Present
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E MAIL
NATIONALITY
Indian
SKILLS
Ablility to Work Under Pressure
Improving Customer Experience
People-first Attitude
Time Management
Interpersonal and Communication
Team Building and Management
Operational Process Optimisation
TOOLS
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Oversee scheduling of staff and coordinate with HR in recruitment, hiring, firing, training,
performance reviews, and other activities involving personnel.
Assess instructional effectiveness and summarize evaluation reports determining the impact of training and its effects on KPIs.
Proactive in understanding the needs of our customers/clients
Identify and pursue valuable business opportunities to generate revenue and improve
bottom-line profitability.
Manage instructor schedules, coordinate, and manage training equipment and materials
including interaction with vendors.
Review financial reports for accuracy, completeness, and whether they are in line with
current projections and business goals.
Monitor projects to ensure all aspects are completed on time and in efficiently and productively to increase profit and reduce waste of resources.
Work with the marketing team to create, deploy and optimize effective campaigns for
clients.
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Microsoft Office
Training Operations Executive,
Human Factors International - NewGen Digital Works
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Adobe Acrobat Pro
APR 2019 - JAN 2020
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Mailchimp
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Zoom
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CMS
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Sales Force
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DMS
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Webex
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Nifty
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Click Funnels
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Convert Kit
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Slack
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Trello
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Canva
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Chennai
Chennai
Coordinated travel arrangements for trainers.
Compiled training handbook and related course materials.
Had a sense of ownership and ability to lead a full training cycle.
Managed instructor schedules at multiple locations.
Built quarterly and annual training programs.
Liaised between trainers and course participants.
Created curricula, instructions, documents, and written tests for various types of training
courses.
Coordinated workshops for staff to better understand company mission, streamline daily
activities and align work and company priorities.
Allocated resources, budget, inventories, training support, and team building materials to
increase overall productivity.
Gathered data about course success and participant experiences to help with future course
planning.
Guest Service Representative,
ITC Grand Chola
Chennai
MAY 2014 - MAY 2016
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Directed staff to handle needs for individual guests to resolve issues and generate a positive customer experience.
Collaborated with other departments to resolve issues and retain guest satisfaction.
Restructured lines of communication with housekeeping to make sure guests are satisfied
with timeliness and quality of service.
Worked closely with guests, VIPs or celebrities with a high degree of respect for privacy.
Run reports detaining daily actions, including guest number, accounting expenses and
income and room service usage.
Answered multi-line phone system to respond to inquiries and transfer calls to correct
department and personnel.
EDUCATION
Bachelor of Arts - Tourism and Travel Management,
Ethiraj College for Women
Chennai
JUN 2011 - APR 2014
COURSES
AMADEUS Reservation System, Speedwings
JAN 2012 - FEB 2012
Foreign language course on Basic Spanish and German
Fundamentals, Ethiraj College for Women
AUG 2012 - JAN 2014
Personality Enhancement Training Program on Personal Excellence and
Employability Skills, Zeal
OCT 2012 - OCT 2013
Airfare and Ticketing, Eduquest India Institute
MAR 2013 - APR 2013
Excelled in Event Management, Tamil Nadu
Advanced Technical Training Institute
AUG 2012 - SEP 2012
