AISHIA HOMSHER
Dublin, OH 43017 |-
SUMMARY
Energetic and reliable professional well-trained and excelling in high-end merchandise environments. Proven
performer able to leverage superior communication and relationship-building strengths to increase and retain
long-term, loyal customers.
Customer service and sales expert able to identify customer need and deliver solutions to problems.
SKILLS
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Technologically savvy
Product organization
Active listening
Office equipment proficiency
Problem-solving abilities
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Schedule mastery
Project management abilities
High-energy attitude
Quality control
Courteous demeanor
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Inbound and outbound calling
Team leadership
Credit card payment processing
Call center experience
• Microsoft Office expertise
• Clerical support
• Organizational strengths
EXPERIENCE
04/2019-Current
ESL TEACHER (TEFL certificate)
Palfish- Online
01/2019 to 04/2019
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Teach children/adults English
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Create curriculums
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Give quizzes and assessments
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Grading every 10 lessons on progress
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Have fun and learn English at the same time
Advisor
UnitedHealth Care- Dublin, OH
05/2016 to 12/2018
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Place Outbound calls
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Update provider information
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Organize data given via phone/email
Customer Service Representative
HKT Teleservices － Dublin, OH
• Answer inbound calls.
• Create work orders for contractors for repairs.
• Update account information for customer (i.e.
• phone number, email).
• Collect payment from contractor.
• Educate current/future customers on our services.
11/2015 to 05/2016
Debt Collection Agent
Transworld Systems Incorporated － Dublin, OH
• Place outbound calls.
• Collect payment via credit card or checking account.
• Train new employees.
• Tested for government collections.
• Follow HIPPA/FDCPA laws.
• Auto/manual dialer.
10/2013 to 04/2014
Warehouse Receiver
Intellisource/ Zulily － Lockbourne, OH
• Train new employees in receiving dept.
• Receive Merchandise in computer system database.
• Fix receiving errors via computer.
• Pick / pack, put away.
01/2013 to 03/2014
Customer Service Representative
Highlights for Kids － Dublin, OH
• Answer inbound calls.
• Corrections to customer accts, Creating new acct.
• Taking payments for subscriptions.
• Placing outbound calls.
• Assisting customers with navigating through website.
• Upsells; offer other products that would complement what was bought.
11/2011 to 12/2013
Food Clerk
Meijer － Dublin, OH
• Assist customers in resolving store related issues.
• Grocery inventory analyst.
• Take inventory or examine merchandise to identify items to be reordered or
replenished.
• Clean display cases, shelves, and aisles.
04/2011 to 11/2011
Food Server
LGC － Columbus, OH
• Catering duties.
• Handling customer inquiries.
• Operate food equipment like Grills, food griddle, And deep fryers.
• Inventory via computer.
10/2007 to 04/2011
Assistant Manager
Columbus, OH
• Operate food equipment, like food griddle, grills, and deep fryers.
• Handle customer inquiries.
• Manage food inventory.
• Train new employees.
EDUCATION AND TRAINING
2023
Bachelor of Arts- Child Development
Ashford University
WEBSITES, PORTFOLIOS, PROFILES
• LINKEDIN> https://www.linkedin.com/in/aishia-homsher-06b156182/
