Aishia Glymph

AISHIA L. GLYMPH Dallas, Texas- PROFESSIONAL SUMMARY TS/SCI w/ poly Project Manager/Systems Engineer and Military Veteran with 10+ years of proven experience in the United States Army and a Top-Secret Government Clearance. Accomplished measurable results while leading teams of 15 employees in a dynamic, fast - paced environment. Possess a comprehensive background in system management, information security, and hardware installation/repair; managed risk upon multiple lines to protect assets, property, and equipment valued over $10M while meeting the expectations of senior leadership. Professional dedication to excellence recognized through being awarded the Army Achievement Medal. Career supported by an Associate of Arts degree from Central Texas College. SKILLS & CERTIFICATIONS CompTIA Security+ CE Cisco CCNA CompTIA CYSA+ Lean Six Sigma Yellow Belt, White Belt and Green Belt DISC Leadership Manager Agile Scrum Professional Software: Microsoft Office (Word, Excel, PowerPoint, and Outlook), Microsoft SharePoint, Access [Microsoft Visio [Microsoft Project], Firewall backup exec Operating Systems: Mac / Microsoft Windows / Windows XP / Windows Server 2003, 2008, 2012, Vista 7, 8, Remedy, Windows Operating System (Windows 10), HP Openview, Casewise, Internet Applications, Apple, Google, Cisco Switches and Routers, VMware, Virtualbox HyperV, Cellebrite, Fred Sr, Encase Remedy Information Assurance Course Top-Secret Clearance/ CI Poly Cellbrite Systems Engineering Change Management Technical PM Windows Server Policy Implementation Forensic Recovery Evidence Device Active Directory Linux Forensic Analysis Disaster Recovery/SRM/RP EDUCATION Associate of Arts – General Studies – Central Texas College – Killeen, TX Bachelor of Science – Cybersecurity and Information Assurance – Salt Lake City, UT PROFESSIONAL EXPERIENCE Prime Tech Systems Engineer/Technical PM 08/2022- Present Support all aspects of Air Force Nation Capital Region (AFNCR) enterprise operations, to include technical planning, design, development, integration, assessment, deployments and requirements analysis, as well as future capability needs (near and long-term) to drive the design and maintain an IT Enterprise. Analyzing, developing, integrating, and maintaining enterprise automation and operations based on community policies and guides. Support all aspects of the current and planned developed solutions, capabilities, risk mitigation, analysis of alternatives, testing. Set clear company standards for project deliverables, reports and project/program communications to make sure the project was done ahead of time or on time. Assist in designing all new developments in VMWare to ESXi Host. Support the design and impact of all new deployments in support of VMware Horizon in support of on-premis VDI. Administered Active Directory as well as Azure Active Directory. Coordinates with internal and external agencies to ensure interoperability. Assist in leading the development and implementation of senior management and customer O&M and future need requirements into detailed technical solutions. Developed, deployed & debugged cloud applications Supports customer requirements in a 24/7/365 IT enterprise operations environment. Peraton 11/2020- 08/2022 Cyber Security/ Telecommunications Technologist Designing, developing and implementing security requirements within an organization’s business processes Identifying deficiencies/weaknesses discovered in customer’s systems and recommend corrective actions to address identified vulnerabilities and non-compliance of systems, including infrastructure. Manages issues, maintains, and supports all mobile devices including cell phones, smart phones, tablets, laptops, and pagers. Developing use cases, test plans as well a engineering plans. Leads and participates in TEMs, discussions, and other activities related to CI net and Insider Threat systems and other CI support systems. Document, install, test, and troubleshoot system patches and application updates/changes. Provides tier one and tier two Windows administration support. Management of user accounts in Active Directory, and maintains access control lists for CI applications and devices. Writes SSP’s as well as SOP’s ByLight 01/2020-10/2020 Network Engineer Design engineering enhancements and develop engineering change requests Configure Cisco routers, and switches Apply system patches, security patches and third party updates in order to maintain systems at a high level of performance, availability and security. Write test plans, conduct testing and deliver test reports Provide detailed implementation plans Deliver timely resolution and document troubleshooting procedures in order to mitigate impact of issues and improve infrastructure performance Perform incident response tasks and services restoration Lockheed Martin 07/2019-01/2020 Senior Systems Engineer Managed continuous rotating Shift Hardware Engineering & Maintenance Team position supporting operations and maintenance for a large-scale RF Communication’s system operating in a real time 24x7 environment. Testing of the operating systems as well as making sure security was upgraded Provide operations and maintenance shift support for a large, integrated, complex hardware-software communications system. Managed 24x7 operational support to a complex ground based communication system over a geographically diverse architecture. IT administration for various environments and platforms. Monitor and maintained a mixed virtualized (VMware vSphere/ESXi) and bare-metal environment (Windows Servers/Linux Servers and embedded end devices) running commercial and custom software. Direct interaction with ops customer and mission partners, and provide technical assessment and operational work around recommendations. Discrepancy report work off and resolution, O&M training/mentoring, trending, procedure development, data collection, fault isolation, and performing real-time manual actions to restore system capabilities. Lead preventative and corrective maintenance support across multiple external interfaces over a robust multi-tiered network. Point of contact (POC) with delivering factories to provide support to development activities, installation efforts, and special test configurations. FBI – TSC 05/2019-07/2019 Windows Systems Engineer Evaluates the efficiency and effectiveness of ITU programs, projects, or operations Communicates information in an effective manner with clear understanding so customer issues are successfully resolved Triage and escalate complex issues to Tier 2, Tier 3 and Management Provide FBI Managers with regular updates on common problems encountered and identify possible longer-term solutions/improvements to reduce future problems Managed the installation, configuration, upgrades, and troubleshoots of hardware and software components Interprets and applying Standard Operating Procedures Incident response and investigation Insight Global – Ft. Meade, MD 09/2018-03/2019 Network Administrator | Operation Analyst Ensured overall health of Network through 24/7 monitoring, directing, controlling, coordination, de-conflicting, synchronizing, and reporting the current connectivity status of the physical layer Transport supporting DODIN to DCC Battle Captains and DISA Current Operations senior leaders Provided an in-depth knowledge and understanding of the physical layer of the DODIN and how it supports DISA's mission to provide combat support Operated command and control and information-sharing capabilities and a globally accessible enterprise information infrastructure in direct support to joint warfighters, national level leaders, and other mission and coalition partners across the full spectrum of military operations Managed current outages that will impact the DODIN. Examples include, but are not limited to: Fiber cuts, Equipment failures, Facility outages Maintained positive knowledge of the status / restoral process of Internet Access Points (IAP), Trans-Oceanic Trunks (TOT), and high level high capacity circuits/trunks and links Reported for all reportable outages through published reports that go up through the DCC Battle Captain to the DISA Director and other Senior Leaders Maintain current status of all implementation activities Provided senior leaders at the Defense Information System Agency’s (DISA) Command Center with day-to-day operations, facilitation of internal & external communications. Responsible for providing analytical & specialized support to relieve, assist & act on behalf of senior & executive leadership UNITED STATES ARMY – Various Global Locations 07/2009 – 07/2018 Mobile Device Manager-Mobile Application Store (MDM-MAS) Engineer Led the engineering and technical evolution of JBLM's Mobile Device Management – Mobile Application Store (MDM-MAS) as a major capability within Defense Mobility Unclassified Capability (DMUC) using MobileIron Core and Sentry products Successfully led the planning, analysis, design, test and evaluation, integration, and upgrade of existing mobility MDM-MAS components on average every 2-4 months to stay current with commercial releases and to support the latest devices Designed, Documented, Implemented, Customized, and Migrated Mobile Device Management solution, Supported Apple iOS and Samsung Knox initial deployment and led evolution of device support Reworked MDM-MAS system component load balancing, failover, and COOP operations Led DMUC’s Non-DEE pilot (external agency email support) using dedicated systems performing Kerberos Constrained Delegation (KCD) against an external agency email and domain environment utilizing DMUC’s user directory (ADLDS) Applied knowledge of system integration, security architecture, and cost analysis to complete system reductions of unnecessary and end of life components saving a significant amount of money to the program (Life-Cycle) Experience with Apple iOS Enterprise app signing and distribution best practices and methodologies, EMM, MDM, MCM, MAM, VMware Workspace One, AirWatch, Office 365, Azure, Active Directory Led the mobility integration with JBLM’s WLAN integration and implementation Assisted with the logistics for deployments Scaled the solution to support from 5,000 to over 30,000 managed mobile devices Mobile Public Key Infrastructure (PKI) experience Apple iOS side-loading software certificate pilot support Automated Issuance model and workflow support (Purebred) Developed and chaired a Technical Exchange Meeting/Change Control Board (TEM/CCB) that provides consistent standard systems documentation, change and configuration management at an enterprise level. This process has dramatically reduced system inconsistencies and provided better change coordination across the various teams. Account Manager | Network Systems & Windows System Engineer Managed a multi-site, multi-farm VMware environment, a multi-region, multi-VNet environment. Supported and coordinated Management Reviews and meetings; took notes, made updates, managed the program Trackers Provided information for hardware and software selection, implementation techniques and tools for the most efficient solution to meet business needs, including present and future capacity requirements Experience with Installation Processing Node (IPN), Hands-on knowledge of Windows and VMware server Engineering tasks Reviewed reports, provided inventory guidance, and verified billing cycles to ensure 100% accuracy of charges and cost center audits Assisted with compliance as it relates to personnel, certifications, and recruitment and retention programs Issued and troubleshooted connection problems for over 800 individuals with an understanding of Secure Socket Layer (SSL) and Transport Layer Security (TLS) protocol Developed plans that received input from multiple units, and devising a final plan Ensured military programs, i.e., promotions, awards and decorations, and Professional Military Education (PME) selections, are scheduled/coordinated and meet appropriate timelines for notification and submission Evaluated and reported on new communications technologies to enhance capabilities of the network. Conducted data entry, ordering, and tracking using Accounts Receivable and QuickBooks, for 50 daily line items while ensuring compliance with all internal policies and Federal regulations Trained, mentored, and supervised 1 team member in daily operational requirements, troubleshooting, report procedures, and deadline requirements to improve professional development Managed database for ten consolidated cellular contracts totaling over $600K; maintained accountability and operational readiness of 2000 cellular devices Installation and configuration of Windows operating systems and applications Systems Engineer | Network Systems & Communication Involved in all aspects of system administration planning, designing, implementing, troubleshooting, repairing, and providing recommendations for Enterprise LAN improvements based on customer requirements and new technologies. Supervised the integration of $1.6M worth of signal support and communication systems, to include the Command Post Platforms (CPP), in support of global operations Assisted in testing, technology insertion, and evaluation/testing as required Developed CI leads through open-source and classified source research Utilized record logs to track consumption history of department battery use and developed an improved battery management system to reduce overall cost and increase operational readiness Initiated and developed improved Publications for Standard Operating Procedures (SOP) to ensure 100% understanding of company, state, and federal regulation compliance Researched, analyzed and made recommendations regarding liaison efforts with operational and support elements Detail-oriented, technically proficient Network Cable Installer with in-depth knowledge and understanding of network cabling installation. Strong ability in measurement, cutting, splicing and terminating cable using RJ45 and RJ11 connectors. Can terminate all of copper on 66, 110 and krone punch blocks for voice. identified vulnerabilities and their impact to customers Conducted fault isolation and equipment recovery procedures for multiple Department of Defense enclaves to include NIPRNet and SIPRNet components. Performed duties as a System Administrator. Managed all server level systems for the organization. Conducted system backups, system recovery, patch management processes, system startups and shutdowns as required. Reviewed event, system and security logs as required. Provided helpdesk support for Fort Bliss, TX (Command post). Provide server and OS application support using software support standard best practices. Conducted infrastructure / network support for the Army’s enterprise systems. Documented, tracked and managed end-users and system level outages. Performed Unit and Command Post system installations for host and Network Servers. Conduct system modifications as needed on CISCO routers, switches, and various Network Servers. Configuring and deploying user endpoints, printers, assisting computer/network users with issues, installing and configuring software, administering Windows/Unix servers (Virtual and Physical), applying patches and anti-virus, light to moderate network administration (DNS, Active Directory, DHCP, WiFi), PC imaging and deployment