Aishat Adetoro

ADETORO AISHAT ADEBISOLA (Customer Care Agent) Lagos, Nigeria- - Professional Summary Articulate and accomplished Administrative Assistance experienced at keeping an office running smoothly. A communicator and collaborator who is efficient in planning, organizing, and extensive knowledge of office policies and procedures. Comfortable with projects that require multi-tasking and flexible with changing priorities. Work Experience Divine Touch Media Customer Care RepresentativeFeb 2017 – Aug. 2020 Resolved customer complaints via phone, email, mail or social media. Used telephone to reach out to customers and verify account information. Greeted customers warmly and ascertain problem or reason for calling. Canceled and upgraded accounts. Assisted with placement of orders, refunds or exchanges. Helped to increased the number of customers flow. UK Education Advisory Service (UKEAS) Stand Assistant(Contract)May 2017 - Nov. 2019 Assisted the delegates with prospective students. Contributed to Social Media activities. Created awareness for the program. Communicated with prospective Students by taking their information. Assisted the delegate in registering prospective students. Encouraged students to submit their applications. The Scholars School Classroom TeacherOct. 2014 - Jan 2017 Planned, prepared and delivered lesson plans and instructional materials that facilities activities learning. Developed schemes of work, lesson plans and tests that are in accordance with the established procedures. Encouraged and monitored the progress of individual students and use information to adjust teaching strategies. Participated in a committee to set up school clubs like Debate clubs and Jet Clubs. Assigned and graded class work, homework, tests and assignments. 30% of the students performed better than their predicted result. Assisted the management by creating an awareness of the school to increase the number of students Ever Reign School Class TeacherJan 2014 - Oct 2014 Used relevant technology to support and differentiate instructions. Motivated and encouraged students to progress in their studies Participated in coaching students for their West Africa Senior School Certificate Examination. Supervise Students for West Africa Senior School Certificate Examination. Set up a successful after school clubs. Volunteered as a school representative for community events and organizing trips, shows and debates. Community Secondary School Subject TeacherNov 2012 - Oct 2013 Prepared and taught lessons as set out in the curriculum, set the assessment tasks and marking students' work. Maintained accurate records of student attendance, student's academic progress and personal management skills. Developed units of work for the subject taught, according to the agreed curriculum. Collaborated with colleagues in the subject area/s, when appropriate. Maintained contact with subject networks, as necessary. Completed other duties as required by the principal. 97% achieved their predicted grade in their West Africa Senior School Certificate Examination Volunteer/Leadership Positions National Youth Service Corps Corper's Liaison Officer (C.L.O) Nov. 2012 – Oct. 2013 Notified the Local Government Inspector (LGI) of available place of Primary Assignment within the local government. Assisted the LGI in clearance process Assisted in the head count of Corp Members. Monitored and reported the activities of other Corps members to the LGI Involved in quarterly inspection preparation. Attended to issues brought forth by the Corp members Worked with others Corp members to erect a toilet project Skills Ability to work independently or as part of a team. Excellent knowledge of MS Office Suite and the internet. Excellent verbal and written communication skills. A self-directed and self-motivated worker with superior time management skills. Fully discreet and confidential in all office matters. Experienced multitasker who can prioritize daily workloads and act on own initiative Ability to learn and adapt fast to the dynamics of work. Education Ekiti State University History and International Studies2011 Lagos State Model College West Africa Senior School Certificate Examination2006 Professional Certification/Membership Employability and Personal Transformation2011 Biodata Date of birth: 25th May 1990 Gender: Female Language: English and Yoruba Interests Reading. Cooking Traveling and networking. Singing and Dancing.