Aisha Muhammad Suleiman

Aisha Muhammad Suleiman Lagos, Nigeria | Phone Number | email Results-driven and tech-savvy Customer Service Specialist with 4+ years of experience supporting clients, mentoring underserved communities, and streamlining service operations. Skilled in managing customer inquiries, building trust, coordinating support systems, and using data tools to improve service delivery. Proven ability to work independently in remote teams, communicate across cultures, and uphold service excellence. Passionate about using technology and human connection to improve lives. CORE COMPETENCIES •​ •​ •​ •​ •​ Customer Service & Client Support Community Engagement & Mentorship Client Retention & Service Excellence Reporting & Documentation Digital Literacy Facilitation & Outreach •​ •​ •​ •​ •​ Cross-Functional Communication Customer Complaint Resolution Data Collection & Entry Email, Chat & phone Customer Support Remote Team Coordination & Project Support PROFESSIONAL EXPERIENCE Bilic​ London, UK (Remote) Junior Data Analyst September 2022 - March 2024 ●​Designed KPI dashboards for tracking business performance and strategic reporting. ●​Automated transaction analysis using Python and Neo4j, increasing data efficiency by 15%. ●​Collaborated with BI, dev, and operations teams to support cross-functional goals. ●​Delivered regular client-facing reports, identifying performance trends and insights. Isa Wali Empowerment Initiative Kano, Nigeria Mentor & Data Collection Volunteer​ August 2019 – August 2022 ●​Mentored and educated over 200 young girls (ages 9–15) in marginalized communities on digital literacy and empowerment. ●​Led workshops focused on girl-child advocacy, tech exposure, and education inclusion. ●​Collected and analyzed field data using ODK tools to inform outreach strategies. ●​Maintained internal databases and produced periodic data reports to support community development programs. PrimeLife Transform Ltd Kano, Nigeria Customer Service Assistant​ May 2020 – March 2021 ●​Delivered multichannel customer support (email, live chat, phone), maintaining a 95% satisfaction rate. ●​Managed CRM database accuracy and handled client follow-up campaigns. ●​Created invoices, processed service requests, and logged service issue resolutions. ●​Assisted with scheduling, documentation, and client communications for internal teams. EDUCATION Federal University of Technology, Minna​ Bachelor of Technology in Architecture​ Niger, Nigeria 2018 CERTIFICATIONS Google Data Analytics Certificate​ Virtual Assistant & Administrative Support Customer Service Training Python for Data Science Quality Project Management Google (Present) Neo Cloud Technologies (2020) Tomflims (2019) DataCamp (2022) Rahn Wesley Institute (2019) OTHERS Technical skills: Google Workspace | Microsoft Office | Zoom | Teams | Slack | Notion | Trello | Asana | ClickUp | Calendly | Canva | CRM (Zoho, HubSpot, Salesforce) Soft Skills: Problem-Solving | Emotional Intelligence | Effective Communication | Confidentiality | Adaptability | Organizational Skills | Time Management | Client-Focused | Creative Thinking | Attention to Detail