Aisha Jamil

With extensive experience in sales operations and client coordination, I bring a well-rounded skill set that supports both strategic growth and efficient day-to-day performance. My responsibilities have included validating new customer packages over recorded calls to ensure compliance and customer satisfaction, as well as generating potential leads through proactive outreach and feedback collection. I’ve consistently provided detailed and actionable feedback on potential leads, supporting the conversion process while closely monitoring sales performance for my designated region. I prepare and deliver daily, weekly, and monthly sales reports to my line manager, ensuring transparency and accountability in performance tracking. In addition, I play a crucial role in maintaining the smooth functioning of sales operations, from coordinating follow-ups to ensure timely closing of service requests (SRs) to handling customer complaints and ensuring timely resolution. I also oversee monthly cancellation reporting and manage in-progress escalations to prevent revenue loss and maintain client trust. My ability to train new team members has been key to onboarding success, and I actively participate in meetings and training sessions with clients, staying aligned with expectations and service updates. Known for making valuable suggestions across various sales scenarios, I contribute strategically to process improvements and sales effectiveness.