Aisha Ibrahim

AISHA IBRAHIM | VIRTUAL ASSISTANT-| Remote| LinkedIn PROFESSIONAL SUMMARY Proactive virtual assistant with over 5 years of experience providing top-notch administrative, social media, and customer support to busy executives and small business owners. Adept at streamlining workflows, managing schedules, and ensuring seamless project execution. Highly skilled in digital tools, communication, and data organization, with a commitment to enhancing operational efficiency and business growth. CORE COMPETENCES ● ● ● ● ● ● ● ● ● ● Administrative Support Social Media Management Workflow Automation & SOP Creation Customer Success & Relationship Management Content Creation & Copywriting Project Coordination Email & Calendar Management Marketing Data Entry Document Conversion RELEVANT EXPERIENCE EXECUTIVE VIRTUAL ASSISTANT January 2021 – Jan 2024 Blumzy Business Services ● Manage administrative tasks, including calendar scheduling, and travel planning. ● Develop social media strategies and engaging content for Instagram and LinkedIn to enhance brand visibility. ● Create and maintain Standard Operating Procedures (SOPs) to streamline business processes. ● Conduct market research and prepare proposals to support business development efforts. ● Streamlined communication processes, enhancing client’s response time by 40%. ● Drafted and edited presentation, reports and document , improving the quality and professionalism of clients materials by 80%. CUSTOMER SUPPORT SPECIALIST June 2023- September 2024 Fly Zipline ● Delivered exceptional customer service by resolving issues promptly and maintaining a 98% satisfaction rate. ● Tracked customer interactions in CRM tools, providing data driven insights to improve service delivery. ● Establish and maintain mutually beneficial relationships with KOCs (key opinion customers). ● Implemented a streamlined process for handling client complaints, reducing resolution time by 60%. ● Conducted customer feedback surveys to improve service offerings and boost customer loyalty. EDUCATION National Diploma | Shehu Idris College of health science and Technology, Makarfi- Medical Laboratory Technician CERTIFICATIONS AND COURSES ALX DIGITAL HOSPITALITY HUB TOOLS Slack - Zoom - Trello - MailChimp - HubSpot - Canva- CapCut - Hootsuite- StoryChief – Microsoft Office Suite- Buffer - CRM - Asana - SproutSocial - Google workspace – Monday.com – Notion – Zoho CRM -