Aisha Balarabe

Aisha Balarabe Abuja, Nigeria | - |-WORK EXPERIENCE AVADA E-Commerce Singapore Customer Support April 2022 - Sept 2022 ● First Point of Contact for customer enquiries ● Helping customers resolve issues regarding AVADA Shopify Apps ● Helping customers with custom requests by editing HTML, CSS and Liquid code Consultancy Support Services Abuja Cyber Security Intern March 2021 - Sept 2021 ● Assisted the Information Security team with digital investigations and incident response by creating and maintaining solutions to manage risks ● Helped the cybersecurity team in promoting cybersecurity culture by working with IT in defining infrastructure and policies. Kimonie Creatives Lagos Technical Support Specialist Mar 2020 - Feb 2021 ● Researched and identified solutions to software and hardware issues by diagnosing and troubleshooting technical issues including account setup and network configuration. ● Installed, configured and maintained hardware and software including software upgrades. ● Managed network users through Active Directory according to company policy. Tek - Experts Nigeria Lagos Technical Support Engineer Jan 2019 - Feb 2020 ● Supported Microsoft Office 365; Teams and Skype for Business by designing and implementing Office 365 based voice modalities including Audio Conferencing, PBX integration, Phone System Calling Plan (PSTN Calling) and Teams Direct Routing. ● Served as the primary point of contact for external clients and departments to resolve outstanding issues. . ● Documented accurate case records of customer issues, status progress and resolutions using RAVE (case management system). ● Demonstrated initiative and ownership of issues relating to the team and clients. Aviary Educational Services Kaduna I.T Support Analyst June 2017 - Dec 2018 ● Installed all workstation hardware and software for users. ● Maintained accurate records of desktop issues, phone issues and service requests. ● Performed administration tasks as assigned.. EDUCATION University of Lagos Masters in Information Technology Igbinedion University, Okada B.Sc in Computer Science and Information Technology ● Second Class Honors CERTIFICATIONS Lagos 2020 Edo 2015 ● ● Microsoft 365 Certified: Teams Administrator Associate Microsoft Certified Trainer SKILLS Microsoft Office (Teams, Skype for Business, Sharepoint) | PowerApps | OpenSIS | WordPress | CRM