Aisha Aliyu
Operations Manager
SUMMARY
Detail-oriented Operations Support Specialist with 2+ years of experience optimising internal processes, automating
workflows, and managing CRM platforms. Proven ability to streamline operations, reduce manual workload, and
support cross-functional teams through automation and tool integration. A proactive problem-solver seeking a
dynamic role to drive operational efficiency and business growth.
Areas of Expertise
CRM Management | Workflow Automation | Project Management workflows |Lead Generation Automation | Data
Management| Email Marketing SMS sequence |API Integration | Internal Systems Setup | Cross-Functional
Collaboration |Automation Troubleshooting |Onboarding & Training | Standard Operating Procedures | No-Code
Platforms | Problem Solving | Email Management |
KEY ACHIEVEMENTS
● Optimized CRM & Automation – Spearheaded a CRM automation project that reduced manual tasks and data entry
errors by 60%, while improving lead follow-up efficiency through automated email, SMS, and chat workflows.
● Streamlined Internal Operations – Developed and deployed cross-functional workflow systems using ClickUp and
Trello, improving team coordination, reducing task turnaround times by 40%, and supporting seamless onboarding of
new team members.
PROFESSIONAL EXPERIENCE
Operations Support Specialist – CRM & Automation
Mar 2023 - Dec 2024
Apex Digital Solution
● Optimized internal operations by designing CRM workflows in HubSpot, increasing task automation and reducing
manual data handling by 60%.
● Developed over 50 custom automation sequences with Zapier and Make, enhancing task handovers, lead management,
and follow-up efficiency.
● Integrated project management platforms with CRM systems, cutting hand-off time between departments by 40% and
improving task visibility.
● Launched automated lead capture landing pages via HubSpot, increasing conversion rate by 25% and streamlining the
sales pipeline.
FREELANCE PROJECTS
● Real Estate Workflow Automation – Implemented ClickUp automation for a real estate agency, streamlining property
listings and improving internal operations.
● Social Media Agency Optimization – Built a complete Trello system for a marketing agency, including templates,
automations, and integrations, improving project delivery timelines.
TOOLS & PLATFORMS
HubSpot, GoHighLevel, Zoho, Salesforce, Freshsales, Zendesk, Zapier, Airtable, ClickUp, Apollo, Lemlist, Instantly,
ActiveCampaign, Mailchimp, Google Suites, Slack, Calendly, Picktime, Calendly, Keap, Pipedrive, ConvertKit,
ManyChat, Docusign, ChatGPT
EDUCATION
BSc. International Relations|Bayero University Kano, Nigeria.
ADDITIONAL INFORMATION
● Languages: English.
● Certification: Diploma in IT support
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