Aisha Alishah

Aisha P. Alishah Blk 37 Lot 61 Deca Homes 3 Pandac , Pavia Iloilo City-- SKYPE ID:- Objective : Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals. Skills: Excellent communication skills Strong Interpersonal communication skills. Problem analysis and problem solving. Organizational skills and customer service orientation. Adaptability and ability to work under pressure. Initiator. Technical Skills: Good knowledge of computers Professional/Work Experience: Mc Donald’s SM (Marketing Representative) October 2003 –October 2006 Handles Birthday Party preparation and Hosting Inventory Customer Service Kiddie crew workshop teacher Teleperformance Philippines (Customer Service Specialist-Inbound) October 2006-April 2008 Inbound Telco Specialist. Focuses on providing good customer service Subject Matter expert Assisting newly hired agents Call listening and feedbacks Taking escalated calls Aegis People Support (Customer Service Specialist-Inbound) April 2008 –June 2009 Credit Card/Financial Account Customer Service Answers customer query about Financial Transactions HSBC Global ( Collections Specialist-Outbound) July 2009-Feb 2011 Collecting payments for past due account Processing payments Customer Service Apac/EGS (Technical Support/Virtual Assistant) July 2011-October 2012 Technical support representative for Dental practice Remote assistance and access to the office computer Updating their software and fixing bugs Providing walk through on how to use the new software Transcom Philippines (Customer Service Specialist-Inbound) October 2012-October 2013 Telco specialist for UK account Providing walk through on how to use their phone and devices Customer Service and billing queries SPI Global (Customer Service Specialist-Inbound) October 2013 – August 2016 Provides customer service and technical support for customers Providing walk through on how to use their TV’s and phones Retention agent Iqor/RMS ( Senior Specialist-Chat support) August 2016 – Present Customer Service and Technical support for TV,Phone and Internet Providing assistance and walk though using chat