Aisha Abubakar

AISHA ABUBAKAR Virtual Assistant | Customer Support Specialist Kano, Nigeria | - | - PROFESSIONAL SUMMARY Dedicated and detail-oriented Virtual Assistant specializing in customer support. Experienced in managing customer inquiries, resolving tickets, and delivering prompt, professional responses that keep customers satisfied. Proficient in industry-leading support tools including Zendesk, Freshdesk, and Pipedrive. Known for clear communication, reliability, and a customer-first approach in every interaction. CORE SKILLS • Customer Support & Ticket Management (Zendesk, Freshdesk) • Live Chat & Email Handling • CRM Management (Pipedrive, HubSpot, Zoho CRM) • Complaint Resolution & Customer Retention • Help Desk Support & Order Processing • Scheduling & Calendar Management (Calendly) • Website Management (Google Sites) • Data Entry & Administrative Support TOOLS & SOFTWARE Zendesk | Freshdesk | Pipedrive | HubSpot | Zoho CRM | Zoho Desk | Salesforce | Calendly | Google Sites | Google Workspace | Canva EXPERIENCE Customer Support Virtual Assistant — Freelance 2025 – Present | Remote • Managed and resolved customer support tickets via Zendesk and Freshdesk • Handled live chat inquiries, providing accurate product and service information • Maintained CRM records and tracked customer interactions using Pipedrive • Built and managed a customer-facing business website using Google Sites • Integrated Pipedrive chatbot on website to capture real-time customer inquiries Customer Support Agent — Nana's Brand 2024 – 2025 | Kano, Nigeria • Responded to customer inquiries via live web chat in a timely and professional manner • Provided product pricing information and guided customers through the purchase process • Achieved consistently positive customer sentiment ratings EDUCATION Virtual Assistant & Customer Support Training Self-directed Online Coursework | 2024 – Present • Completed comprehensive VA Mastery training covering customer support, CRM tools, and help desk platforms • Gained hands-on experience with Zendesk, Freshdesk, Pipedrive, and Google Sites LANGUAGES English (Fluent) | Hausa (Native)