Aish

Aish Setia BSA (Business Systems Analysts II) University of the Fraser Valley ♦- ♦- PROFESSIONAL SUMMARY Detail-oriented and customer-focused Application Support Specialist with 4+ years’ experience in SaaS and enterprise environments. Skilled at managing incoming support tickets, troubleshooting functional and integration issues, documenting clear resolutions, and supporting B2B clients across platforms. Passionate about delivering a best-in-class customer experience, collaborating with product teams, and driving continuous improvement in support processes. Core Competencies Computer information Skills: Ms Sql Server, Oracle, MySql, SaaS, Windows, Unix/Linux, Mac OS, HTML5, CSS3, JavaScript, Angular 5, Node.js, JQuery, PHP, XML, API. Others: JIRA, Confluence, IntelliJ, Eclipse, Github, SVN, Waterfall, Agile, Iterative, SDLC, ERP Implementations. Work Experience Business System Analyst II, 12/2021 - Current Seaspan ULC • Evaluated vendor proposals to select the most suitable solutions for business needs while maximizing cost efficiency. • Supported the integration of new software applications by liaising between development teams and end users throughout all stages of the project lifecycle SDLC. • Working on ERP applications like IFS and SaaS applications to maintain accounting and inventory records, giving permissions needed to specific groups, providing accesses. • Timely alterations of Tables using SQL management/queries and updating user records in database as required being regular part of the job • Provide support for time management applications such as Replicon, maintaining timesheet records daily and PLM software's like ARAS. • Work on designing applications like ShipAI and Promodel, supporting business operations with efficient drawing tools and laydown maps • Collaborate on new upgrades, hot fixes, and version updates for various applications to ensure optimal performance. • Implemented ITIL best practices to optimize service delivery and drive continuous process improvement initiatives and Knowledge based documentations. DevOps Application Support Analyst, 02/2021 - 12/2021 Societe Generale Bank • Provide End user application support for Internal accounting application Quartz in terms of currency breaks and entry modifications • Ongoing interaction with users and clients to understand the business needs and handled ticketing systems for B2B clients. • Working with Global R2D2 application team and make any currency modifications using SQL queries in the database • Monitoring daily Morning tasks for FinGpa and FinOps jobs to analyze every job in Success state from previous date • Working with Unix and SQL to extract data worth million lines and import it as per requirements • Creating new and modifying existing reports along with running FinOps scripts as per daily monitoring tasks Compiling with Société Générale work standards as per their laws and requirements. Software Test Engineer, 05/2020 - 02/2021 Bell Canada • Analyzed and reviewed functional requirements for Bell, Virgin e-Care and Mobile App • Responsible to create Test Plan based on User stories, and test stories by following proper Acceptance Criteria • Performed Regression testing, Daily Sanity, Security, System Integration, Cross-Platform, UAT testing to ensure a Quality product is being delivered to Bell customers • Took ownership of tasks in Agile-Scrum environment and drove them to completion; always focused on improving the user experience for B2B customers. • Monitored dashboard for Data Analytics tool; Tealeaf, and resolve Customer impacting issues. Technical Support, 08/2019 - 04/2020 Teleperformance • Resolve customer inquiries and used great problem solving skills to reduce call back and ensure customer satisfaction • Provide customers with Tier 1 Technical support performing troubleshooting techniques • Proven experience in providing customer support with proper ticketing for each call • Escalate issues to upper management while maintaining positive rapport with customers • Perform other related duties and assignments as required and as assigned by supervisor. Front End Developer Intern, 05/2019 - 08/2019 Mi9 Retail • Responsible for design and development of the web pages from mock- ups • Designed the front- end applications, user interactive (UI) web pages using web technologies like HTML5 and CSS3, Responsive Web Design and Bootstrap • Implementation of web services and added new functionality in web services as per the application requirements • Used AJAX, JSON and jQuery to send request to the server to check the functionality of the website and to interact with server for information • Developed re-usable services, user interfaces, unit testing, and code reviews. Software Developer, 05/2018 - 09/2018 Bell Canada • Created Centralized Dashboard website for internal Bell Employees that monitor applications at Backend using tools like Dynatrace, Gomez and Omniture • Developed the webpages using HTML5, CSS3, Angular 5 , Node.js, jQuery, Javascript , PHP • Performed web optimization on websites and web services for improved functionality over cross browsers and platforms • Tested, fixed, launched Dashboard on LINUX/UNIX environment and worked on command line using Shell scripting • Took ownership of tasks in agile environment and drove them to completion; always focused on improving the user experience for enterprise clients by incorporating leading UI/UX practices • Presented business case of Big Data and Artificial Intelligence to describe different ways Bell can make use of AI and Machine Learning concepts in work environment. ​ EDUCATION ​ Bachelor of Computer Information Systems: 06/2019 University of Fraser Valley - Abbotsford, BC Computer Science Diploma: 06/2017 SD Collage - Chandigarh